Tonel Arion

Senior IT Support Technician with 21+ years of experience across Windows, macOS, Android, and gaming consoles. Specialist in hardware diagnostics, board-level microsoldering, and data recovery in high-volume environments. Proven record delivering remote and on-site support, resolving thousands of tickets, achieving a 24-hour turnaround on 90% of repairs, and maintaining consistent 5-star customer satisfaction.

Enterprise experience with Active Directory, ticketing systems, and ITSM incident and problem management, with recent training in Google Cloud, Gemini/AI tooling, and cybersecurity.

IT Support Technician at Save My Phone (2020-11 – 2025-02)

• Device diagnostics & repair: Diagnostics and repairs on smartphones, tablets, computers, and consoles (PS4, PS5, Xbox), achieving 90%+ same-day turnaround.
• Advanced board-level work: Microsoldering and Level 3 motherboard repairs for MacBooks and high-end devices, including logic board troubleshooting and component-level replacement.
• Network & systems administration: LAN/WAN, Wi-Fi, managed switches, and firewalls; Active Directory and Microsoft 365 administration; endpoint security updates.
• End-user support & marketing: Remote and on-site support for peripherals, VoIP, POS terminals, and cloud tools; managed website SEO and Google Ads to grow service bookings.

IT Support Specialist & Owner at Gadget Expert (2016-11 – 2020-12)

• Entrepreneurship & leadership: Founded and managed a profitable electronics repair and retail company; directed P&L, inventory, and supplier deals.
• IT support & network configuration: Remote and on-site IT support for SMB/enterprise users; configured LAN/WAN, Wi-Fi, routers, VPNs, and firewalls.
• Identity, endpoint & GDPR compliance: Managed Active Directory, Microsoft 365, endpoint protection; GDPR-compliant data wiping and asset lifecycle management.
• Digital presence & marketing: Website UX/SEO; Google and Facebook Ads with Analytics-driven optimization, earning 5-star reviews.

Technical Lead – IT Repair at Phonebutler (2018-07 – 2019-09)

• IT operations & team leadership: Led a small IT repair team; trained new technicians in diagnostics, workflows, and customer service.
• Advanced hardware repair: Complex hardware repairs including screen replacements, motherboard faults, and data recovery.
• Website & marketing: WordPress site with SEO improvements; Google/Facebook Ads that grew bookings.

Mobile QA Technician at Lumigon (2017-08 – 2017-10)

• QA & firmware testing: Performed QA and functional testing on Android smartphones, flashing ROMs and testing system features (camera, sensors, OS performance); logged issues via structured QA documentation.
• Internal support & UX feedback: Provided internal support for product setup and technical demonstrations; contributed to UI/UX refinement based on test results and user feedback.

Senior IT Technician & Trainer at MyTrendyPhone (2013-06 – 2016-06)

• Technical repairs & network administration: Repaired smartphones, tablets, desktops, and laptops; configured LAN/WAN, Wi-Fi, and firewalls; supported Windows/macOS, VoIP, and POS peripherals.
• Team leadership & training: Trained and supervised junior technicians across countries; raised service KPIs by >20%; standardized backups and AD/M365 administration.

IT Shop Manager & Senior Technician at Talma GSM & GSM Tools (2004-01 – 2013-12)

• Shop operations management: Managed daily operations of two busy IT repair shops specializing in mobile, tablet, and computer repairs.
• Hardware & software repair: Diagnosed and resolved hardware issues including screen replacement, battery repair, logic board troubleshooting, and component swaps; software configuration, data backup, OS reinstallation, and virus removal.
• Inventory, team leadership & sales: Oversaw inventory and documentation; trained junior technicians; handled device and service sales, building long-term client trust.

Business Administration – Spiru Haret University (2006-01 – 2009-12)

Math & Computer Science – Ioan Pascu HS (2001-01 – 2005-12)