Amaia Cataleya

Experienced assistant shop manager with a strong background in customer service, staff supervision, and inventory management. Skilled in scheduling and conflict resolution to enhance operational efficiency and maintain a positive work environment. Focused on driving team performance and improving overall customer satisfaction through proactive leadership.

Administrative secretary and Business Administration and Accounting - Infotec Chile

(Present)

• Organized and maintained client billing schedules, ensuring timely payments and enhancing cash flow reliability for ongoing business operations.

Guest service and Reception supervisor - AMResorts - Punta Cana RD

(2002-07 - 2008-09)

• Directed daily front desk operations to ensure seamless guest check-in and check-out processes, improving overall customer satisfaction.
• Coordinated team schedules and task assignments to optimize reception coverage and maintain efficient service delivery.
• Established protocols for handling guest inquiries and complaints, enhancing issue resolution speed and service quality.
• Aligned communication between reception and other departments to streamline guest requests and operational workflows.
• Monitored adherence to safety and security policies at the front desk, ensuring compliance and protecting guest welfare.

Shop specialist - Starboard

(2019-09 - 2023-08)

• Assisted customers in selecting products and resolving inquiries, contributing to improved satisfaction and streamlined checkout processes.

Shop assistant manager - Costa Crociere - Genova

(2023-08 - 2026-02)

• Directed daily store operations to ensure consistent compliance with safety standards and optimize team productivity.
• Coordinated staff schedules and task assignments to maintain high service quality and improve customer satisfaction.
• Implemented inventory control procedures that enhanced stock accuracy and minimized product shortages.
• Monitored sales trends and adjusted merchandising strategies to increase competitiveness and drive revenue growth.
• Facilitated effective communication between departments to streamline workflows and support operational efficiency.

Course - Administrative Secretary, Business Administration and Accounting - Infotec Chile