Diana Vcelisova

International business and client communication professional with experience in operations, quality assurance, stakeholder management, customer support, and international business environments.

Background includes Google projects through Accenture, telecom infrastructure development, multilingual communication, and cross-functional collaboration across international teams. Strong background in client communication, coordination, problem solving, and working under pressure in fast-paced environments.

Investment & Development Manager - Telecom Infrastructure Partners Czech Republic - Prague

(2022-01 - 2025-01)

• Identified and evaluated telecom infrastructure investment opportunities through market analysis and risk assessment.
• Managed negotiations with landowners, partners, and stakeholders to secure favorable agreements.
• Coordinated project planning and development activities while ensuring operational efficiency.
• Maintained communication across contractors, regulatory bodies, and internal teams.
• Supported portfolio growth and business expansion initiatives.

Freelance Copywriter, Translator & Customer Support Specialist - Remote - Remote

(2016-01 - 2024-01)

• Delivered multilingual communication, translation, interpreting, editing, and customer support services.
• Managed remote communication and administrative support across multiple projects and industries.
• Developed strong adaptability, self-management, and cross-cultural communication skills.

Quality Assurance Manager - Google via Accenture - Kuala Lumpur, Malaysia

(2016-01 - 2016-05)

• Recruited, trained, and coordinated a Quality Assurance team in an international corporate environment.
• Ensured compliance with internal policies, quality standards, and operational procedures.
• Prepared reports, documentation, and operational updates for internal stakeholders.

Content Review Specialist - Google+ via Accenture/Hays - Dublin, Ireland

(2015-06 - 2015-12)

• Reviewed flagged accounts and online content for compliance with platform policies and legal standards.
• Handled sensitive and escalated cases requiring analytical thinking and attention to detail.

Diploma - Online Marketing - Liberties College, Dublin

Diploma - Business Law - Private Business College, Ostrava