Jenny Senclaire

Bilingual hospitality professional with 8+ years of experience delivering exceptional guest experiences across luxury hotels, private clubs, and resort properties in the Dominican Republic and the United States. Career spans front desk operations, team supervision, and guest relations — from internationally recognized brands such as Meliá Hotels International and Margaritaville Resort to exclusive private clubs and premier mountain resorts. Proven record of being rehired season after season, serving as Manager on Duty (MOD), leading cross-functional teams, and driving consistent guest satisfaction.

Thrives in high-volume, multicultural, and fast-paced luxury environments.

Front Desk Agent & Manager on Duty (MOD) at Big Sky Resort – Village Center Hotel (2025-11 – Present)

Managed full guest cycle and acted as Manager on Duty at one of the largest ski resorts in North America.

• Managed full guest cycle — check-in/check-out, billing, room assignments, and resolution of guest inquiries — at one of the largest ski resorts in North America.
• Acted as Manager on Duty (MOD) during assigned shifts, making independent operational decisions, coordinating between departments, and ensuring service standards were upheld property-wide.
• Administered resort-wide Lost & Found operations — the front desk served as the central hub for the entire property — using the ChargeBack system to log received items, process returns, and manage shipping for departed guests.
• Served as primary point of contact for escalated guest concerns, ensuring professional and timely resolution.

Front Desk Associate at Ausable Club (2025-05 – 2025-10)

Delivered white-glove front desk service at an exclusive private members' club in the Adirondack Mountains.

• Delivered white-glove front desk service at an exclusive private members' club in the Adirondack Mountains, consistently meeting the high expectations of a discerning membership.
• Provided personalized guest support by anticipating needs, offering tailored recommendations, and resolving issues promptly.
• Coordinated with team members to ensure smooth daily operations and a welcoming, service-oriented environment.

Food & Beverage Server at Copperleaf Golf Club (2024-10 – 2025-05)

Delivered attentive, presentation-focused dining service to club members in an upscale private golf club environment.

• Delivered attentive, presentation-focused dining service to club members in an upscale private golf club environment.
• Maintained immaculate dining standards — timely course clearing, beverage refreshes, and seamless coordination with kitchen and bar staff.
• Fostered a welcoming atmosphere for long-term members and new guests through consistent and professional service.

Dining Room Attendant at Ballard's Beach Resort (2024-05 – 2024-10)

Coordinated serving station operations and maintained effective communication between front and back-of-house staff.

• Coordinated serving station operations and maintained effective communication between front and back-of-house staff to ensure a superior dining experience.
• Applied responsible alcohol service compliance protocols, ensuring legal and safe service standards at all times.
• Proficiently communicated daily specials and provided accurate menu knowledge including preparation methods and substitution options.

Front Desk Agent at Ballard's Beach Resort (2023-05 – 2023-10)

Greeted guests professionally and delivered prompt, efficient service throughout the full guest journey.

• Greeted guests professionally and delivered prompt, efficient service throughout the full guest journey.
• Utilized Property Management System (PMS) to manage guest accounts, room availability, check-in/check-out processes, and billing with precision.
• Handled additional guest-facing responsibilities including gift shop sales, beach chair rentals, and daily mail coordination.

Front Desk Supervisor at Hotel Margaritaville Cap Cana (2022-07 – 2023-04)

Supervised front desk operations at an internationally branded luxury resort.

• Supervised front desk operations at an internationally branded luxury resort, overseeing all check-ins, check-outs, and guest interactions in alignment with brand standards.
• Supervised, trained, and mentored front desk staff, building a high-performing team focused on service excellence and guest satisfaction.
• Proactively documented and resolved guest concerns by coordinating with relevant departments, ensuring swift and effective solutions.

Front Desk Supervisor at Meliá Hotels International – Meliá Caribe Beach (2018-08 – 2022-05)

Advanced from Front Desk Receptionist to Front Desk Supervisor over nearly 4 years at one of the largest all-inclusive resorts in the Caribbean.

• Advanced from Front Desk Receptionist to Front Desk Supervisor over nearly 4 years at one of the largest all-inclusive resorts in the Caribbean.
• Supervised front desk operations including staff scheduling, training, room assignments, and service audits to maintain the highest standards.
• Trained new staff on guest service standards and upselling strategies, directly contributing to enhanced guest satisfaction and revenue.
• Managed staff attendance, leave, and performance to maintain a motivated and high-functioning team.

Telephone Operator at Hotel Sunscape Dominican Beach (2017-06 – 2018-08)

Handled internal and external calls with professionalism, providing guests with accurate information on hotel amenities and services.

• Handled internal and external calls with professionalism, providing guests with accurate information on hotel amenities and services.

Bachelor's Degree in Business Administration – Universidad Dominicana O&M (2011-09 – 2015-10)

Certification in Strategic Management of Human Talent – GESTAL (2017-07 – 2017-12)