Mendy Massena
Call center experience for over 10+ years
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Sobre mí
Dedicated bilingual professional with over 10 years of call center experience in customer-service, technical support, and sales. Seeking international remote contractor opportunities to apply strong communication, problem-solving, and client-care skills to help companies grow and deliver exceptional service.
Experiencia
Clerk / Client Representative at Olympia Sports Store
- Delivered excellent customer service and sales support in a busy retail environment.
- Assisted clients with purchases, returns, and product inquiries
- Maintained professionalism and accuracy in daily operations.
Call Center Agent at Third-party call center providers
Call Center Career (10+ years through third-party providers) Supported major campaigns for: Enterprise Rent-A-Car | FedEx | Comcast Xfinity | Nespresso | ADT Security | DoorDash | Royal Caribbean Cruises | Time Warner Cable | HelloPinjree
- Provided bilingual customer support (English & Haitian Creole)
- Specialized in technical troubleshooting, billing, and retention.
- Adapted to diverse industries and client needs with consistent performance.
Educación
– Solomon Lewenberg
High School – Madison Park Technical Vocational
