Miralba Villafuerte

Results-driven Sales & Business Operations Specialist with 10+ years of experience in sales administration, client relations, and operational strategy. Proven ability to increase sales conversions, optimize team performance, and enhance business processes through data-driven decision-making and strategic planning. Skilled in managing sales teams, improving CRM workflows, and streamlining administrative operations to drive revenue growth.

Adept at contract negotiation, financial reporting, and customer acquisition, ensuring seamless operations and client satisfaction. Bilingual in English and Spanish, with expertise in legal intake, real estate, and property management. Seeking to leverage business acumen and leadership skills in a sales administration, operations management, or business development role.

Real Estate Sales Agent at Weichert Realtors – The Murray Group (2021-10 – 2024-06)

Drove high-value property transactions, leveraging market expertise and strategic negotiations to maximize client investments. Engineered data-driven sales strategies, boosting lead conversions and accelerating closing timelines in Houston's competitive real estate market.

• Closed high-value deals, securing multiple residential sales through strategic negotiations and expert client consultation.
• Increased sales revenue by 20% through targeted marketing campaigns and digital lead generation strategies.
• Optimized CRM systems to improve client tracking, response times, and overall customer retention and experience.
• Resolved buyer concerns by providing in-depth market analysis, reducing objections, and accelerating decision-making.
• Created tailored sales presentations highlighting property value and investment potential to accelerate commitments.
• Expanded market reach by building strong realtor partnerships and optimizing referral pipelines, securing consistent deal flow.

Property Manager at Strong Village LLC (2017-06 – 2024-06)

Launched residential property operations, optimizing tenant relations and financial management to drive occupancy and profitability. Transformed leasing and maintenance processes, cutting operational costs while improving tenant retention and satisfaction.

• Managed multi-unit residential properties, ensuring 98% occupancy through proactive leasing and tenant retention strategies.
• Reduced operational costs by 20% by negotiating vendor contracts and streamlining maintenance processes.
• Optimized financial management, overseeing rent collection, budgeting, and expense tracking to maximize revenue.
• Resolved tenant issues efficiently, enhancing satisfaction scores and reducing turnover rates.
• Implemented digital leasing solutions, expediting the rental process and improving application conversion rates.
• Coordinated large-scale renovations, increasing property value and attracting high-quality tenants.

Bachelor of Science in Business Administration – Walden University (2024)