Nicholas Jonas

I have 2 1/2 In call center experience in both sales and customer services portfolios, the major campaign i worked for was Comcast(xfinity) of America, there i did retention as well as updating customers account and providing the highest quality care services to meet QA standards.

WORK EXPERIENCE LA ROMAINE SECONDARY SCHOOL

Office Assistant (OJT)

April 21th, 2009- September 4th 2009

Responsibilities:-

• Maintaining a calendar and set up meetings
• Handles client inquiries by phone or email
• Send out request information
• Making travel arrangements
• Taking transcription and handling correspondence
• Handling day to day office work like filing and other domestic work

Document Controller (QA/QC Department)

February 3rd 2011 – October 12th 2011

Responsibilities:-

• Control Request for Inspection (RFI) Status
• Manage Transmittals and Letter that are Incoming and Outgoing
  • Manage Information related to Welder Status and Matrix
• Control Various Disciplines Isometric as well as (Piping) Weld Map’s drawings
• Organize Inspection and Test Reports for Various Disciplines
• Maintain Document Storage room
• Take Minutes at Meetings
• Help out In Day to Day Activities
• Use Grid Software (EDMS & FMC)
• Submit Daily Reports
• Help in Preparations of Test Packages
• Input relevant NDE data on FMC
• Help in preparing and maintaining of Method Statement Information 

Customs Clerk

March3rd 2012 – October 2018

Responsiblities:-

• Preparing Client documents to meet Customs and Excise requirement
• Preparing Client documents to meet Bureau of standard and Licensing Office requirement
• Help develop and implement policies and procedures for better quality management
• Acquire drafts and certified cheques for payment of duties and other taxes
• Update and Maintain record keeping of clients history 
• Plan and Coordinate Transportation Arrangements 
• Gather releases from Shipping Company so that deadlines are meet
• Help out In Day to Day Activities
• Input of Shipping Information on Asycuda Software for Payment of Duties as Required by Customs and Excise Policies.
• Procure Relevant Stamps and Approvals from Custom and Excise to Clear Cargo.
• Validate Shipping Information are Correct and are to the standards of the laws of Import & Export 
• Prepare Shipping Bills and other Relevant Documents for Export
• Use the Navis system to make appointments for Container pick up and Drop off
• Co ordinate the release of Documents for examination and Delivery.

Call Agent (Road Side Assistance) DR

13th Feb – 1st July, 2020

• Call Tow Services and schedule for service to be provided
• Call Customer and Give Update on Eta and Name of Service Provider and any extra cost.

Sales Representative (Comcast)

1stDec 2021 – 30th May 2023

*Calling Current Customers that were disconnecting to find out why and offer better promotion to keep there business (DINA)

*Engaging in Potential Markets to get customers to join Comcast business (NON SUB)

*Help upgrade customers promotions and build better customer services

*Help colleges learn how to use the system and build packages

• Mathematics - Grade 2
• English Language - Grade 3
• Social Studies - Grade 3
• Geography - Grade 3
• Human and Social Biology - Grade B (GCE)
• Certificate in Computerized Peachtree Accounting
• Certificate in Computer Studies 
• Certificate in Wed Development in (PHP,HTML,SQL,CSS,JQUERY)
• Certificate in Human Resource Management
• Certificate in OSHA Health & Safety (General)
• Certificate in Entrepreneurship 
• Certificate in Project Management
• Digital Marketing Certificate 
• Graphic Designer ( Filmora, PhotoScape, Photopea, Blender)
• Custom Clerk Badge (Apprentice Level)