Scarlin Medina

Human Resources professional with over four years of experience in administration and customer service. Specialized in information management, data entry, recruitment and selection, administrative support, and process organization. I am a responsible, organized, proactive, and results-oriented individual. I have experience working with documents, databases, emails, calendars, customer service, and administrative tasks requiring accuracy and confidentiality.

Customer service (2020-01 – 2021-12)

Responsible for providing customer service and support, efficiently managing inquiries, requests, and complaints. In charge of registering and updating information in systems, ensuring effective communication, timely resolution of incidents, and high levels of customer satisfaction.

Data Entry (2021-01 – 2022-12)

Responsible for the collection, recording, verification, and updating of information in databases and digital systems, ensuring accuracy, organization, and confidentiality. Experience in document management, record control, and efficient processing of large volumes of information.

Human Resources and Administrative Support (2022-01 – 2023-12)

I am responsible for all Human Resources subsystems, including recruitment and selection, onboarding, training, payroll, and personnel management. I also have experience in administrative support, document organization, calendar management, report preparation, and activity coordination, ensuring operational efficiency and the achievement of objectives.

Human Resources and Administrative Support (2023-01 – Present)

Responsible for all Human Resources subsystems. Additionally, I have experience as a virtual assistant and administrative support, organizing documents, managing schedules, preparing reports, and coordinating activities, ensuring operational efficiency and goal achievement, record keeping, marketing, etc.

Bachelor's Degree in Psychology – UASD

English Immersion Program – UASD

Performance Evaluation – MESCYT

Diploma in Human Resources Management – CEAFIM

Emotional Intelligence, etc. – UNAPEC