Silva Hartmann

Destination Manager & Representative with long term of experience at well-known tourism brands. Expertise in customer services, Support for Fam-Trips, Management of complaints/Crisis and many other areas of responsibility. Diplomatic and confident in an international, intercultural setting, experienced in managing relationships with distribution partners, suppliers and demanding clients.

Destination Manager - alltours flugreisen gmbh - Dominican Republic

(2017-11 - 2025-10)

• Overall responsibility, planning and controlling for end-to-end destination operations, served as the primary liaison between corporate management, local suppliers and distribution partners. Lead local crisis response protocols and handle complex customer resolutions to ensure top-tier service quality delivery during travel.

Representative - alltours flugreisen gmbh - Dominican Republic and Southern Europe

(2009-03 - 2017-10)

Representative - World of TUI Portugal - The Algarve and the island of Madeira

(2005-05 - 2008-10)

• Supported customers throughout their stay, managing airport transfers, hotel arrivals, and destination orientations. Acted as the primary liaison for quality assurance, crisis handling, and daily administration, including excursion sales and financial reporting.

Animation and Art Studio - Robinson Club Resorts - Austria / Egypt / Turkey

(2003-05 - 2005-05)

• Supported customers throughout their stay, managing airport transfers, hotel arrivals, and destination orientations. Acted as the primary liaison for quality assurance, crisis handling, and daily administration, including excursion sales and financial reporting.

Dive Center - Mariana Caribbean Watersport - Dominican Republic

(2002-12 - 2003-04)

• Advised international guests on diving courses, handled daily front-desk service, dive shop sales and scheduling to ensure seamless diving operations.

Equestrian Center - Aldiana Club Resort - Turkey

(2002-06 - 2002-11)

• Organized daily equestrian activities, taught beginner riding lessons, and maintained stable facilities and horse care. Supported the resort animation team through special events and general entertainment programs.

Cruise Ship Cabin Attendant - MS Berlin by Peter Deilmann Cruises - Worldwide

(2001-04 - 2002-03)

• Delivered high-standard housekeeping and customer service for assigned cabins, ensuring strict adherence to maritime health, hygiene, and safety regulations while managing demanding round-the-clock shift schedules. Demonstrated exceptional resilience, adaptability, and high performance as part of a dedicated team, which is required in a demanding maritime environment.

Advertising Assistant - Neubert Werbung - Germany

(2000-02 - 2000-10)

• Developed and executed creative advertising designs across all traditional craftsmanship and digital workflows within the agency. Managed full-cycle from initial concept and graphic design to final print and digital output.

Professional Training with Certification - Digital Photography and Web Design - Computer Trainings Center in Germany (1999-03 - 1999-12)

Visual Merchandiser - Chamber of Industry and Commerce (IHK) certified skilled worker qualification - Southwest Saxony Training Association (1995-12 - 1999-02)

High School Diploma - Gottfried Leibnitz High School (1991 - 1995)