Amel Toumiat

Dedicated and customer-oriented professional with proven experience in delivering exceptional customer service and support. Adept at understanding customer needs, resolving issues efficiently, and ensuring high levels of customer satisfaction. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships. Committed to contributing to team success and enhancing overall customer experience.

WORK EXPERIENCE

Sales Assistant

2023-Present

Baby Extra Oran

Assisted customers by addressing queries and providing effective solutions to issues within my capacity.

Managed daily store operations, including greeting and attending to customers to ensure a positive shopping experience.

Offered product recommendations based on customer needs, explaining features and benefits to support informed purchasing decisions.

Handled cash transactions accurately and efficiently, ensuring smooth checkout processes and maintaining high levels of customer satisfaction.

Trainee secretary - training

2021-2023

Industrial maintenance company of Arzew-somiz-SPA

Supported customer inquiries by managing communication channels and ensuring timely responses.

Assisted with administrative tasks such as scheduling and documenting customer service efficiency.

Assisted in coordinating with various departments to resolve customer issues and ensure a seamless service experience.

Part-time waitress at a restaurant, Restaurant Les Gazelles, 2019-2020

Provided excellent customer service by taking orders, serving food, and addressing customer needs promptly.

Managed a fast-paced environment efficiently, ensuring a positive dining experience and maintaining high standards of cleanliness.

Maintained a positive and professional demeanor while interacting with guests, creating a welcoming

EDUCATION

Mohammed Ben Ahmed University, Master's in Law, 2019-2023

The National Vocational Training Institute, Directorate of Secretary Certificate

2021-2023