Beldjillali Djelloul

AI Engineer with a strong background in platform engineering and technical operations, currently operating in a dual role delivering AI-driven product features alongside production support. Hands-on experience building LLM-powered systems using RAG architectures, embeddings, and fine-tuning pipelines with Python and open-source frameworks. Brings solid DevOps and cloud expertise (Docker, Kubernetes, CI/CD) to design and deploy reliable, production-ready AI services for SaaS platforms.

AI Engineer (Dual Role with Platform Support) 

LabLabee | Oran, Algeria | 10/2023 – Present

Dual-role position: Operating in a parallel role delivering AI-driven product features while maintaining platform reliability.

AI Engineering Responsibilities:

• Designed and deployed RAG-based LLM services using embeddings and vector search over technical documentation
• Fine-tuned transformer-based LLMs on domain-specific datasets, improving chatbot response relevance by 30%
• Built data preprocessing pipelines including document chunking, vector indexing, and retrieval workflows using Python
• Implemented model evaluation workflows to assess response quality and reduce hallucinations

• Engineered Python and Bash automation scripts for log parsing and lab environment recovery, reducing manual workload by 35%.
• Partnered with DevOps teams to diagnose and resolve CI/CD, Kubernetes, and infrastructure failures, improving platform reliability by 20%.
• Led documentation restructuring and knowledge base improvements, increasing complex ticket resolution efficiency by 25%.
• Resolved 20+ complex tickets/month related to CI/CD pipeline failures (GitLab), Ansible, and Kubernetes cluster misconfigurations
• Guided users through hands-on lab troubleshooting for Docker, Kubernetes, and cloud networking, improving customer confidence scores by 15%

Ericsson Algeria | Alger | 02/2023 – 11/2023

• Maintained 99.9% SLA compliance through real-time monitoring of critical telecom infrastructure
• Proactively detected and mitigated 50+ potential failures using Grafana dashboards and alerting logic
• Managed queue prioritization and escalation using ITSM systems to ensure KPI compliance
• Escalated and reported incidents using ITSM and MITO service desk applications

Ooredoo Algeria | Oran | 03/2022– 10/2022

• Automated repetitive operational tasks using PowerShell, reducing average resolution time by 25%.
• Optimized Azure AD Connect synchronization, improving directory accuracy by 30%.
• Led large-scale workstation deployment (200+ devices) using MDT/WDS automated imaging.
• Supported hybrid identity systems (Active Directory, SSO, Azure AD), reducing onboarding delays by 20%. 

Ooredoo Algeria | Oran | 11/2018– 09/2021

• Resolved Tier-1 incidents with a 90% SLA success rate while learning structured troubleshooting workflows.
• Assisted with basic network and system provisioning tasks.

Senior Technician diploma: IT Networking

INSFP College | Oran, Algeria | 2018-2021