Oualid Cherifi

I ama reliable call center representative with a history of high-quality and exemplary work in high-stress and deadline-intensive work situations. I am Highly self-motivated to consistently initializes and manages relationships with customers

ON-CALL CONSULTANT SARL TABINA ELECTRICITY | Dec 2022- Nov 2023

•Helps the company maintain consistent client service ratings •Maintains relationships of both internal and external clients •Carries out ad hoc requests CUSTOMER SERVICE AGENT INTERACTIVEO | Sep 2021-Aug 2022 •Answered calls and emails regarding customer concerns •Assisted customers experiencing problems with company service •Learned ways to enhance customer satisfaction and improve productivity CALLCENTER OPERATOR ALPHONICA CALL CENTER | Jan 2021– Aug 2021 •Virtual Receptionist Services •Manage appointments for clients

ACADEMIC BACKGROUND ORAN 2UNIVERSITY|2018-2020 Master’s degree in industrial electro-mechanics ORAN 2UNIVERSITY|2015-2018 Bachelor’s degree in electromechanical maintenance