Christopher Cajas

Account Manager with 10+ years of experience owning the B2B client lifecycle — from prospecting and onboarding through long-term retention and renewals. Closed $50K+ institutional B2B contracts directly, grew an eCommerce channel from 0% to 35% of total revenue, and ran a digital marketing agency retaining 8 long-term B2B clients over 4 years through proactive account management.

Fluent

English and Spanish (C2), available on US business hours.

Sales & Account Manager at Comercial Cajas (2015-01 – Present)

• Managed and expanded a B2B portfolio of institutional accounts (healthcare, education, government) — negotiating and closing contracts of $50K+ directly, with high client retention driven by service quality and post-sale support.
• Grew eCommerce channel from 0% to 35% of total revenue ($500K–$1M/year) within 18 months — owning platform setup, product listings, and fulfillment end-to-end.
• Led and managed a team of 8–12 people with full hiring, performance management, and termination authority.
• Utilized HubSpot CRM for pipeline management, account activity tracking, and follow-up sequences — ensuring consistent touchpoints across all active accounts.
• Conducted profitability analysis for Ayni Arquitectura (architecture firm) — identified systematic underpricing across multiple projects and implemented a revised pricing framework, increasing gross margins from ~5% to 15–20% on all subsequent projects. Manages cash flow and collections across budgets up to $100K.
• Consistently meet or exceed monthly sales targets of $12K–$15K, reaching up to $30K during peak seasons (e.g., December).
• Negotiate directly with suppliers and vendors to secure better pricing, extended payment terms, and added-value incentives — applying the same consultative approach on the buy-side as with clients.

Account Manager & Founder at Digital Marketing Agency (2018-01 – 2022-12)

• Retained 8 B2B clients over 4 years through full-cycle account management — conducting onboarding, monthly strategy calls, performance reviews, and annual contract renewals with zero involuntary churn.
• Reduced churn risk on the agency's highest-value account (sports management sector) by executing a rapid, in-person intervention — traveling personally to deliver a key deliverable when the client was considering leaving, securing long-term account continuation.
• Led market launch of a beverage brand into two new provinces — organized two large-scale promotional events (including an international artist) that established regional distribution and generated acquisition interest valuing the brand at ~$100K within two years.
• Managed and coordinated 1–2 freelance collaborators — overseeing deliverable quality, timelines, and client communication across all accounts simultaneously.

Independent Financial Advisor at Ayni Arquitectura (2021-01 – Present)

Part-time consulting

MSc in Digital Marketing & eCommerce – UNIR, Universidad Internacional de La Rioja (2016-01 – 2018-12)

B.S. in Business Administration – Universidad San Francisco de Quito (USFQ) (2011-01 – 2015-12)