Heysu Hi

Proactive and detail-oriented Executive Assistant with a strong background in administrative support, calendar and inbox management, and operational coordination. Proven track record of supporting business operations, managing founder/executive priorities, and assisting marketing teams with social media content calendars and basic media editing. Highly organized and dependable, adept at using Slack, Notion, and Google Workspace to maintain structure in fast-paced environments.

Fully bilingual (English/Spanish) fast learner, committed to taking ownership and ensuring smooth day-to-day operations.

Remote Executive & Operations Assistant (Freelance) at Key Ally Virtual (2025-02 – 2026-06)

• Managed high-volume executive inboxes, personal task lists, and calendars across Google Workspace for 3 international clients, reducing response times by 45% and eliminating scheduling conflicts through automated booking tools.
• Supported client marketing operations by organizing content calendars in Notion, updating social media copy, and performing basic visual editing, maintaining seamless cross-team communication via Slack.
• Handled day-to-day administrative operations, including invoicing, billing tracking, and payment follow-ups, achieving a 98% on-time payment rate and reducing overdue accounts.
• Managed direct client communications and moderated social media DMs/comments across platforms, delivering empathetic support, boosting customer satisfaction scores by 25%, and increasing community engagement.
• Qualified incoming leads, prepared preliminary quotes, and executed structured follow-ups, resulting in a 20% increase in lead-to-client conversion rates.

Customer Service & Operations Assistant at DISAR (2021-07 – 2024-08)

• Maintained a structured digital filing system across Google Workspace (Drive, Sheets) for production orders, invoices, and technical specs, ensuring 100% data accuracy and instant accessibility for the team.
• Managed end-to-end client scheduling and project tracking, proactively updating project statuses.
• Conducted targeted market research and trend analysis, leading to the successful launch of a new product line that increased seasonal revenue by 10%.
• Implemented a pre-production file verification protocol with high attention to detail, cutting operational costs by 15% and resolving technical issues within 48 hours to boost client satisfaction.
• Oversaw cross-functional workflows from initial order intake to final delivery, coordinating priorities to guarantee 100% compliance with strict deadlines in a fast-paced setting.

Bachelor's degree in English language teaching – Universidad Técnica del Norte (2020 – 2024)