Ivana Chancay

Responsible and hardworking administrative professional with over two years of experience supporting US-based companies since 2024. Adapts quickly to new environments, systems, and challenges, with a strong focus on organization, accuracy, and follow-through.

Advanced

English proficiency (Cambridge C1) enables clear, professional communication with US clients, agents, and healthcare providers. Collaborative team player who stays calm under pressure and consistently meets deadlines in fast-paced, detail-oriented administrative roles. Experienced in collaborating effectively with distributed teams while working independently in fully remote environments.

Medical Interpreter, 100% Bilingual (English/Spanish) - 100% Remote at Bilingual Global (2026-05 – Present)

• Provided interpretation and customer service support between healthcare providers and Spanish-speaking patients during medical appointments and healthcare-related calls.
• Facilitated clear, accurate communication regarding symptoms, treatments, and medical instructions.
• Maintained professionalism and confidentiality while handling sensitive patient information and records.
• Managed high call volumes in a fast-paced environment, multitasking effectively while ensuring accurate communication between all parties.
• Applied active listening and effective communication skills to facilitate accurate, compassionate interactions between healthcare providers and patients.

Insurtech Department — Processing Specialist (Administrative Assistant), 100% Bilingual (English/Spanish) - 100% Remote at London Underwriters (2024-06 – 2026-04)

• Managed insurance policy documentation and administrative workflows, reviewing carrier documents and entering data into Zoho CRM while maintaining accurate, organized records.
• Processed policy changes, including endorsements, cancellations, and reinstatements, ensuring all updates were properly reflected in the system.
• Reviewed carrier reports and updated policy information to maintain accurate, up-to-date records and support compliance.
• Provided customer service and administrative support to agents via phone and email, answering questions, resolving issues, and assisting with policy-related requests.
• Maintained organized digital files and performed data entry with strong attention to detail and accuracy.
• Collaborated with insurance carriers and agents to ensure timely document processing and efficient day-to-day office operations.
• Trained and supported new team members on internal workflows, policy processing, and company procedures.