Jovanna Caastillo

Customer Service and Administrative Assistant with experience in customer support, sales, administrative operations, and cash handling. Strong communication, organizational, and problem-solving skills with the ability to thrive in fast-paced environments. Adaptable, detail-oriented, and committed to delivering excellent customer service while supporting remote teams efficiently.

Sales & Customer Service Assistant at Natural Products Distributor (2026-04 – 2026-07)

• Assisted customers in selecting products based on their needs.
• Processed cash and electronic payments.
• Managed product inventory and restocking.
• Maintained store organization and product displays.
• Achieved daily sales goals while delivering excellent customer service.

Customer Service Representative at Claro Call Center (2026-03 – 2026-04)

• Assisted customers by providing information about products and services.
• Handled customer inquiries and resolved issues professionally.
• Maintained effective communication while meeting quality standards.
• Managed customer accounts and updated information accurately.
• Worked in a fast-paced environment while achieving performance goals

Administrative Assistant at Artes en Aros Rodolfo (2025-01 – 2026-01)

• Maintained daily income and expense records.
• Organized and digitized business documents.
• Assisted customers and responded to inquiries.
• Provided administrative support for daily operations.
• Helped maintain accurate business records.

High School Diploma – Unidad Educativa Bilingüe Nueva Semilla

Communication Course in Communication – ProLearning – Universidad Laica Vicente Rocafuerte (2026-01 – 2026-02)