Project Coordinator | Project Management | Operations & Telecommunications | Cross-Functional Coordination | Process Improvement | Stakeholder Management
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I’m a detail-oriented Project Coordinator with extensive experience supporting construction, telecommunications, infrastructure, and operations projects. I specialize in project administration, scheduling, documentation, vendor coordination, stakeholder communication, and tracking project milestones to keep teams aligned and projects moving forward. With an MBA in Project Management and a strong background managing high-volume project portfolios, I bring a proactive, organized, and solutions-focused approach to every project.
PGE (Entrust Solutions)| July 2023 -Jan 2024
Managed a permit project backlog of 120–300 active permit projects, prioritizing by construction schedule, jurisdiction timelines, and project risk.
Utilized GIS tools (ArcGIS, Google Earth Pro, county GIS portals) to accurately determine permit jurisdiction boundaries, reducing misrouted applications by 30%.
Analyzed project scope, engineering drawings, and construction plans to identify required permits, environmental constraints, and traffic control plan needs.
Reviewed civil, electrical, and gas transmission drawings to determine trenching, paving, encroachment, and easement impacts.
Collaborated with project managers to monitor pre‑construction milestones, ensuring 100% of permit packages were submitted before mobilization.
Prepared and submitted permit applications to city, county, state, and federal agencies, maintaining a 98% first‑pass acceptance rate.
Coordinated with Public Works, DOT, Caltrans, County Transportation Agencies, and Utility Authorities to resolve comments and expedite approvals.
Developed and updated traffic control plans in compliance with MUTCD, agency standards, and utility safety requirements.
Tracked permit aging, approval timelines, and dependencies using Excel, Smartsheet, SAP, or internal permit management systems.
Reduced average permit turnaround time by 15–25% through proactive follow‑ups and early identification of missing documentation.
Comcast (SRI Telecom)| Dec 2022-May 2023
Coordinated end‑to‑end permitting activities for 50–150 active construction projects, ensuring all permit submissions aligned with project schedules, jurisdictional requirements, and internal milestones.
Led cross‑functional coordination between construction managers, engineers, planners, and external vendors, resolving permit issues early and maintaining a 95% on‑time permit approval rate.
Reviewed and validated building plans, structural calculations, CAD drawings, and energy compliance documents to confirm permit completeness and code compliance, reducing resubmittals by 30%.
Managed the workflow of 10–25 business partners/vendors, providing guidance on permit requirements, reviewing their work for accuracy, and ensuring consistent quality across all submissions.
Built and maintained strong relationships with city, county, and utility jurisdictions, improving communication flow and reducing average permit turnaround time by 15–20%.
Evaluated CAD drawings to determine permit needs, identify encroachment impacts, and verify quality control standards prior to submittal, supporting smoother project execution.
Oversaw permit fee payments totaling 250K–1M annually, ensuring timely processing to prevent project delays and maintain compliance with jurisdictional deadlines.
Tracked permit progress from initiation through approval using P2, including managing notifications, updating statuses, uploading documentation, and completing all associated workflow tasks.
Monitored construction activities to ensure compliance with Comcast standards, G.O. 95, G.O. 128, and OSHA safety guidelines, contributing to a zero‑incident record on permitted projects.
Provided weekly permit and project coordination updates to leadership, highlighting risks, aging permits, and mitigation strategies to keep construction timelines on track.
Supported project kickoff and pre‑construction planning by identifying permit dependencies, forecasting approval timelines, and ensuring all required documentation was prepared ahead of schedule.
Google Fiber | Jun 2022-Aug 2022
Program Manager/Network Coordinator (Via Astreya)
Developed and delivered 5 comprehensive vendor‑management playbooks outlining workflows, escalation paths, quality standards, and operational procedures, improving vendor onboarding efficiency by 40%.
Created a centralized subject‑matter repository housing playbooks, SOPs, training modules, and reference materials, increasing cross‑team accessibility and reducing information search time by 50%.
Collaborated with 8–12 cross‑functional teams (Network Engineering, Field Operations, Vendor Management, Training, and Quality Assurance) to gather requirements, validate processes, and ensure alignment across all documentation.
Conducted process mapping sessions with internal stakeholders and external vendors to identify gaps, streamline workflows, and standardize operational practices across multiple markets.
Coordinated project timelines, deliverables, and documentation reviews, ensuring all playbooks and training materials were completed within the 3‑month project window.
Led weekly project syncs to communicate progress, risks, and dependencies, ensuring full visibility for leadership and partner teams.
Consolidated feedback from 20+ vendor partners to refine training content and improve clarity, usability, and operational accuracy.
Supported the rollout of new training materials by preparing guides, checklists, and reference documents used by field teams and vendor partners nationwide.
Lumen Technologies | July 2021 – March 2022
Project Manager II/Customer Care Manager II
Coordinated and actively managed 30–50 concurrent network deployment projects valued between 50K–189K, ensuring alignment with timelines, scope, and stakeholder expectations.
Oversaw 50–100 daily client communications, including requests, escalations, and status updates, maintaining a 95%+ response rate and improving customer satisfaction.
Identified, researched, and resolved project roadblocks to reduce service‑delivery risk, improving on‑time project completion by 20%.
Partnered with internal teams and key stakeholders to ensure project deliverables met organizational SLAs, reducing schedule variance across deployments.
Trained and mentored 5 team members, improving productivity, accuracy, and client‑relationship management across the project coordination team.
Advocated for process improvements to streamline project workflows, resulting in shorter turnaround times and more consistent delivery quality.
Conducted root‑cause analysis on project issues and implemented corrective actions, reducing repeat issues by 30%.
Maintained detailed project documentation, tracked milestones, and monitored progress to ensure full visibility for leadership and cross‑functional partners.
California Lifestyle Foundation | December 2020 – March 2021
Coordinated and executed client awareness campaigns, managing timelines, deliverables, and stakeholder communication to increase brand visibility across targeted audiences.
Solicited and cultivated relationships with new and existing donors, securing contributions ranging from 250–2,500 to support client fundraising goals.
Identified and qualified potential donors to support the planning, organization, and execution of multiple fundraising events, contributing to increased event participation and revenue.
Trained and developed Junior Client Associates, providing guidance on campaign processes, donor outreach strategies, and client communication standards to improve team performance and consistency.
Supported cross‑functional collaboration with marketing, outreach, and event teams to ensure campaign alignment, donor engagement, and successful project delivery.
Maintained detailed documentation of donor interactions, outreach activities, and campaign progress to ensure accurate reporting and full visibility for leadership.
Assisted in developing outreach strategies, communication plans, and engagement workflows that improved donor response rates and streamlined campaign execution.
Solano Community Foundation | September 2019 – November 2020
Coordinated donor outreach and engagement efforts by identifying, cultivating, and soliciting prospects, securing contributions ranging from 500–5,000 in alignment with foundation fundraising targets.
Planned, developed, and executed multiple fundraising events, including Give Local Solano and Giving Tuesday, increasing foundation visibility and driving donor participation across local communities.
Designed, developed, and facilitated capacity‑building workshops for local non‑profits, improving organizational readiness, fundraising strategy, and community impact.
Owned and managed all foundation social media content, creating and distributing materials across multiple platforms to support campaign visibility, donor engagement, and event promotion.
Collaborated with cross‑functional teams to align event logistics, outreach strategies, and communication plans, ensuring smooth execution and consistent messaging.
Maintained detailed documentation of donor interactions, event planning activities, and workshop outcomes to support reporting, tracking, and strategic planning.
Supported project timelines, deliverables, and stakeholder communication to ensure fundraising initiatives were completed on schedule and met organizational goals.
Lumen Technologies | February 2016 – April 2020
Project Manager I/Customer Care Manager I
Coordinated and managed 15–30 active telecommunications projects focused on internet activation and network deployment, ensuring alignment with timelines, scope, and client requirements.
Oversaw 30–85 daily client interactions, including requests, complaints, and escalations, maintaining high responsiveness and improving customer satisfaction across project portfolios.
Scheduled, facilitated, and led 10–15 weekly project calls to review milestones, communicate updates, and ensure cross‑functional alignment between clients and internal teams.
Collaborated closely with account managers, sales engineers, and cross‑functional stakeholders to support project execution, resolve issues, and maintain adherence to organizational SLAs.
Reviewed and validated client scope of work to ensure accurate order entry, proactively identifying discrepancies and notifying account teams to prevent downstream delays.
Monitored project progress, tracked deliverables, and maintained detailed documentation to ensure full visibility for leadership and project stakeholders.
Conducted issue analysis and provided timely resolutions to reduce project delays and improve overall service delivery performance.
Apex Systems (Lumen Technologies Contractor) | June 2015 – February 2016
Coordinated project deliverables for circuit and fiber deployment teams, ensuring timely completion of network design, permitting activities, and construction readiness.
Updated and maintained multiple project databases to track milestones, documentation, and progress, improving project visibility and reporting accuracy for leadership.
Scheduled and coordinated all customer installations by aligning circuit availability, activation timelines, and technician resources, supporting a 95% on‑time installation rate.
Served as the single point of contact for all client project inquiries, providing clear communication, resolving issues, and ensuring alignment between customers and internal teams.
Collaborated with project managers, engineers, and activation technicians to monitor project timelines, identify risks, and support successful deployment execution.
Tracked project dependencies, documentation requirements, and workflow status to ensure all tasks were completed within established timelines.
Supported cross‑functional coordination by preparing updates, communicating changes, and ensuring stakeholders had full visibility into project progress.
Martin Resource Management Corp. | September 2013 - September 2015
Coordinated procurement activities for terminal operations by researching, selecting, and securing supplies, labor, and materials for multiple active projects, representing management in vendor negotiations to reduce costs and improve delivery timelines.
Planned, analyzed, and coordinated terminal financial and budget activities, supporting operational funding decisions and improving cost‑effectiveness across projects.
Reviewed financial statements, sales reports, and operational performance data to measure productivity, identify gaps, and recommend improvements that reduced operational costs and increased efficiency.
Managed staffing coordination by partnering with corporate recruiters and terminal leadership to source, interview, hire, and onboard new employees, supporting workforce readiness for project and operational needs.
Supervised personnel and payroll processes to ensure accurate timekeeping, compliance, and timely compensation for terminal staff.
Tracked project expenses, procurement activities, and operational workflows to maintain full visibility for leadership and support strategic planning.
Collaborated with cross‑functional teams to align project timelines, resource needs, and operational priorities, ensuring smooth execution of terminal initiatives.
Tyco Integrated Security | June 2011 – August 2012
Coordinated and supported 600+ Business Enterprise security construction projects, serving as the primary client point of contact to ensure clear communication, timely updates, and alignment across all project phases.
Procured, verified, and tracked project schedules, ensuring deliverables, installation timelines, and resource needs were met according to customer and internal requirements.
Initiated and managed the permit process, coordinating the preparation and delivery of project documents, drawings, and compliance materials to support on‑time approvals.
Ordered and managed all equipment and materials for assigned projects, including processing returns and reconciling inventory to maintain accuracy and prevent delays.
Scheduled and coordinated sub‑contractors for labor‑based projects, ensuring resource availability and alignment with project timelines and installation requirements.
Monitored project schedules, milestones, and dependencies to identify risks, escalate issues, and support successful project execution.
Maintained detailed project documentation, updated tracking systems, and communicated progress to internal teams and leadership to ensure full project visibility.
Custom Restoration, Inc. | September 2010 - May 2011
Coordinated and supported 100+ residential and commercial construction projects, ensuring alignment with timelines, scope, and client expectations for a high‑volume subcontracting firm.
Served as the primary point of contact between clients, vendors, and subcontractors, facilitating clear communication, resolving issues, and maintaining project visibility.
Scheduled, supervised, and managed field technicians for small‑scale projects, ensuring resource availability and timely completion of assigned tasks.
Prepared, analyzed, and reported project financial and budget data for weekly and monthly production meetings, supporting leadership decision‑making and cost‑control efforts.
Created and prepared bid documents, scopes of work, and estimate drafts using takeoff sketches, improving accuracy and consistency in project proposals.
Drafted contract documents based on company and industry standards for review by the project manager and senior estimator, ensuring compliance and readiness for execution.
Tracked project milestones, documentation, and dependencies to maintain full visibility and support on‑time project delivery.
Collaborated with cross‑functional teams to align schedules, resource needs, and project priorities, contributing to smoother operational workflows.
Custom restoration, inc. | June 2010 - September 201O
Served as the primary client point of contact, gathering project requirements and preparing initial project proposals and work requests to support project kickoff.
Scheduled appointments, coordinated calendars, and maintained meeting logistics to ensure smooth workflow for project managers and field teams.
Planned, coordinated, and facilitated weekly and ad‑hoc project meetings, acting as recording secretary and producing detailed meeting minutes to support follow‑up actions and project tracking.
Organized and managed all project documentation systems, ensuring accurate filing, version control, and accessibility for project managers and estimators.
Supervised daily office operations for a 13‑person team, supporting resource coordination, workflow efficiency, and administrative readiness for ongoing projects.
Managed executive calendars and coordinated travel arrangements to support leadership availability and project oversight.
Supported project coordination by preparing documentation, tracking requests, and maintaining communication between clients, vendors, and internal teams.
Grambling State University | B.A. Sociology
Capella University| MBA Project Management
