Sheila Venegas

Bilingual optical and healthcare office professional with five years of experience supporting patients and daily operations in an optometry practice. Skilled in frame selection, customer service, front-desk support, insurance verification, medical billing, claims follow-up, and payment processing. Organized, detail-oriented, and comfortable balancing multiple responsibilities while creating a welcoming experience for patients and customers. Fluent in English and Spanish.

OPTICIAN ASSISTANT / BILLER at Edmundo Fimbres, O.D. (2021-04 – Present)

• Assist patients with selecting optical frames and provide attentive, respectful service.
• Support front-office operations, including answering calls, helping with appointments, welcoming patients, and addressing general questions.
• Verify patient insurance eligibility, benefits, and active coverage before services are provided.
• Prepare and submit insurance claims, monitor claim status, communicate with insurance companies, and help resolve billing discrepancies.
• Process payments and maintain accurate patient information, billing records, and data entry.
• Handle confidential patient information responsibly and follow office privacy procedures and HIPAA requirements.
• Coordinate with the doctor, patients, and coworkers to keep daily office operations organized and efficient.

Temporary Team Member at Virus Geeks Inc. — COVID-19 Testing Center (2022 – 2022)

Worked in a temporary role for approximately three to four months, supporting a healthcare service environment and collaborating with coworkers.

Medical Office Administration / medical-related coursework – Monterey Peninsula College (MPC)

High School Diploma (2016)