Chioma
Warranty Specialist at Swappie
Talent
TallinnLiige alates 14. juuni 2026
Ability to learn quickly and independentlyExperience in customer relationshipExcellent communication skillsFine interpersonal skillComputer literateOrganizedTrustworthyDisciplined
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Palka see inimene
Saatke tööpakkumine otse sellele kandidaadile
Ability to learn quickly and independentlyExperience in customer relationshipExcellent communication skillsFine interpersonal skillComputer literate
Info
Review and verify warranty claims for smartphones and accessories. Assist customers with warranty related questions. Explain warranty coverage, limitations, and processes.
Kogemus
Warranty Specialist - SWAPPIE
(2022-01)
- Review and verify warranty claims for smartphones and accessories.
- Assist customers with warranty related questions.
- Explain warranty coverage, limitations, and processes.
- Identify whether damage is manufacturer related or user caused
- Track repair or replacement status.
- Ensure all claims follow company warranty policies.
Customer Service Representative - EDEM ENVIRONMENTAL SERVICES
(2020-06 - 2021-09)
- Responded to queries and provided required information to clients on a wide range of company products and services.
- Built and maintained customer relationships and ensured their problems were solved.
- Provided the supervisor with work logs thereby showing efficiency and accountability.
- Maintained up to date knowledge on products and services.
Customer Service Specialist - PIGGYVEST - Nigeria
(2017-01 - 2019-04)
- Responded to customer inquiries via email, chat, and social media.
- Provided clear guidance on how to use PiggyVest features (savings plans, investments, withdrawals).
- Assisted with KYC (Know Your Customer) processes.
- Verified user identity and ensured account security.
- Prepared reports on customer satisfaction and response times.
- Handled complaints professionally and empathetically.
Haridus
B.A - Education/English - University of Nsukka Nigeria (2010-10 - 2014-08)
West African Senior School Certificate - St. John of God Secondary School (2003-09 - 2009-06)
Oskused
Warranty Specialist at Swappie
