Warranty Specialist - SWAPPIE
(2022-01)
- Review and verify warranty claims for smartphones and accessories.
- Assist customers with warranty related questions.
- Explain warranty coverage, limitations, and processes.
- Identify whether damage is manufacturer related or user caused
- Track repair or replacement status.
- Ensure all claims follow company warranty policies.
Customer Service Representative - EDEM ENVIRONMENTAL SERVICES
(2020-06 - 2021-09)
- Responded to queries and provided required information to clients on a wide range of company products and services.
- Built and maintained customer relationships and ensured their problems were solved.
- Provided the supervisor with work logs thereby showing efficiency and accountability.
- Maintained up to date knowledge on products and services.
Customer Service Specialist - PIGGYVEST - Nigeria
(2017-01 - 2019-04)
- Responded to customer inquiries via email, chat, and social media.
- Provided clear guidance on how to use PiggyVest features (savings plans, investments, withdrawals).
- Assisted with KYC (Know Your Customer) processes.
- Verified user identity and ensured account security.
- Prepared reports on customer satisfaction and response times.
- Handled complaints professionally and empathetically.
