Senior fulfillment & Accounts Management at SM Technical Support Printing & Packaging Solutions (Salman group) (2026-02 – Present)
- GCC Market Operations: Directing the complete fulfillment lifecycle on FINSYS for major B2B accounts across Saudi Arabia and the Gulf region.
- Full Order Management: Managing lead conversion, precise Cost Estimation (Farma ID), and final delivery workflows for international corporate clients.
- Revenue Growth: Identifying and executing Cross-selling opportunities within the existing client base to increase account value and total GMV.
- Process Excellence: Developing and implementing Standard Operating Procedures (SOPs) and a comprehensive Knowledge Base to standardize fulfillment and service workflows.
- Logistics & Supply Chain: Overseeing Warehouse (WH) operations and Domestic/International (Abroad) shipping logistics, ensuring optimal stock levels.
- SLA Compliance: Guaranteeing strict adherence to ETA/ETD timelines through real-time coordination between Pricing, Production, Dispatch, and Finance.
- Financial Account Management: Analyzing account aging and monitoring credit limits to support collection efforts and ensure healthy cash flow.
- Billing Claims & ERP Integrity: Managing customer invoicing and billing claims via Oracle ERP, ensuring precise system data alignment and resolving financial discrepancies.
Team Supervision & Quality Assurance / Data Analysis & Reporting at Maseera (AI-led digital financial services provider) (2025-09 – 2026-03)
- Team Supervision & Quality Assurance: Lead the Data Entry and Contract Auditing team, ensuring accurate review and processing of merchant contracts.
- Data Analysis & Reporting: Extract and analyze Live Chat and Zoho CRM reports using Google Sheets (Pivot Tables, VLOOKUP, and Charts) to monitor KPIs and operational health.
- Product & Data Integration: Coordinate with the Product team to manage merchant data uploads on the app while supervising the Contract Audit team to ensure compliance.
- SOP Development: Establish comprehensive SOPs and a centralized Knowledge Base for activation and data entry teams.
- Logistics Management: Streamline merchant shipments using Google Forms and coordinate with couriers like Aramex and Bosta.
Account Manager at Octane (A fleet digital payments solution) (2024-01 – 2025-09)
- Portfolio Management: Technically managed and resolved complex issues for a strategic portfolio of 50+ corporate accounts.
- Billing Integrity: Conducted thorough audits of client invoices and transaction logs; identifying discrepancies and coordinating directly with the Finance Department for accurate resolution.
- Operational Coaching: Acted as a team leader and mentor, responsible for training and onboarding new hires to ensure performance excellence.
- Asset Administration: Managed the lifecycle of fleet assets, including NFC management and digital wallet activations/deactivations.
- Revenue Monitoring: Analyzed GMV and fuel consumption patterns to provide proactive insights and deposit alerts to clients.
Senior Operations specialist at Octane (A fleet digital payments solution) (2023-01 – 2023-12)
- High-Risk Investigation: Spearheaded formal investigations with drivers and station workers to detect and resolve cases of manipulation or fraudulent activities.
- Operational Surveillance: Performed rigorous real-time monitoring of live dashboards and transaction logs to identify suspicious patterns, erroneous entries, or duplicated payments.
- Fraud Prevention & Audit: Led the investigation of fraudulent transactions, implementing strict monitoring controls to safeguard company assets and system integrity.
- Deposit Validation: Reviewed and approved corporate deposits on the system, ensuring the accurate allocation of funds across vehicles and drivers to maintain operational continuity.
- Operational Reporting: Generated comprehensive daily transaction reports to provide senior management with visibility into operational health and risk levels.
B2B Telesales at MaxAB (B2B e-commerce platform) (2021-11 – 2022-12)
- High-Volume Sales Execution: Managed a rigorous daily target of 180+ outbound cold calls to supermarkets, kiosks, and grocery stores to drive sales and meet performance KPIs.
- Offer-Based Selling: Focused on promoting specific product deals and seasonal offers to secure recurring orders and maximize basket size per customer.
- Relationship Management: Built and maintained long-term trust with retailers, serving as their primary point of contact for store supplies through the platform.
- Retention & Reactivation: Identified and reactivated churned customers within the grocery segment through persuasive communication and targeted follow-ups.
English customer support at Faisal Bank (Raya) (2020-08 – 2021-11)
Handling bank transfers, assisting with online accounts, wallet, credit cards, completing transactions, and answering banking or financial related questions, using 11 systems: help desk, Core, Mails, Dispute, Power Card, Faisal online B.O, DWP, TMS, Vasco and Citrix.
- Answer customer's inquiries about accounts, loans, banking applications, deposits, transactions, credit cards, wallet, checks, hold & settlement money, refund, etc. in a confident, courteous, fast and calm way.
