Ahd Amr Mohy

Results-driven Operations & Customer Experience Specialist with proven expertise in back-office workflows, high-priority case resolution, and operational data tracking. Recognized as a 2x Top Performer at OneHealth AXA for resolving complex escalations and maintaining high process accuracy using MS Excel and Outlook. Supported by HR operational training at Commercial International Bank (CIB) and an Al-Alsun multilingual background, bringing exceptional communication, administrative precision, and team onboarding skills to dynamic corporate and banking environments.

Senior Operations & Customer Care Coordinator - OneHealth AXA - Cairo, Egypt

(2025-01)

• Operations & Data Management: Manage daily operational workflows, medical approval requests, and case tracking utilizing MS Excel and Outlook to ensure smooth cross-departmental communication.
• Complex Escalation Resolution: Serve as the primary point of resolution for advanced customer escalations, conducting root-cause analysis to deliver quality-assured outcomes and boost client satisfaction.
• Performance Excellence: Awarded the "Top Performer Award" twice in recognition of operational efficiency, process accuracy, and exceptional problem-solving in handling critical cases.
• Workflow & Onboarding Leadership: Utilize the Peret system to process operational cases while leading nesting and onboarding sessions to guide and train new team members.

Human Resources (HR) Trainee - Commercial International Bank (CIB) - Cairo, Egypt

• HR Operations & Administration: Supported daily HR administrative processes, internal records management, and corporate communication protocols in a fast-paced environment.
• Corporate Governance: Developed a strong foundation in corporate structure, discipline, and employee support processes within a leading regional financial institution.

Bachelor's Degree - Al-Alsun (Languages) - Misr International University (MIU) (2024)