Customer care specialist
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“Top-performing customer service and sales professional with expertise in digital support, travel, telecom, and e-commerce. Skilled in technical assistance, billing, escalations, retention, and business accounts, delivering efficient solutions, driving revenue, and maintaining high customer satisfaction. Seeking to bring this experience and leadership to a dynamic banking environment.”
2021 – 2022
Customer Care – Expedia (Teleperformance)
Provided end-to-end support for flights and hotel bookings, handling changes, cancellations, refunds, and customer inquiries while delivering effective solutions and high customer satisfaction.
2022 – 2024
Sales Travel Advisor – FlightHub and Justfly (FlairsTech)
Drove flight sales by advising customers on optimal fare options, upgrades, and add-ons, while managing bookings, changes, and refunds with a strong focus on conversion, revenue growth, and customer retention.
2024 – 2025
Customer Support – Optimum (Intelia)
Delivered sales and support for Internet, TV, and phone services, upselling plans and add-ons while resolving customer needs and driving retention.
CSR (Billing) → Billing Support
Self Install → Self-Install Support
Landline Shared Services → Landline Services
2025 – Till Now
Digital Customer Support / Escalation Desk – Wayfair (Sutherland)
Provided frontline digital support, then promoted to Escalation Desk Advisor, handling complex cases and delivering expert solutions in line with Wayfair policies and service standards.
2021 – Alexandria University
Bachelor degree in business administration and marketing
2018 – Oxford University
