Ahmed Fetouh

Experienced IT Support Engineer skilled in Windows Server, Active Directory, Office 365, and Windows 10/11 administration. Strong background in troubleshooting hardware/software issues, remote access support, customer service, and system maintenance. Proven ability to manage user accounts, resolve high-volume incidents, and improve system performance. Focused on reducing downtime and delivering fast, reliable support to all users.

IT Support (2025-01 – Present)

• Supported 40+ users across different IT environments.
• Managing user accounts, permissions, and password resets using Active Directory.
• Installing, configuring, and troubleshooting Windows 10/11 workstations.
• Troubleshooting hardware issues including desktops, laptops, printers, and devices.
• Diagnosing and resolving LAN/WAN connectivity issues (DNS, DHCP, TCP/IP).
• Supporting Windows Server operations, assisting with server-related.
• Assisting users with IT procedures, providing clear technical guidance.

B.Sc. in Computer Information & Technology – Zagazig University (2020 – 2024)