Technical Support & Call Center Engineer at Net@Net (2019-12 – 2026-08)
- Supported VDSL-related technical issues and customer requests.
- Troubleshot Windows and software-related problems and installed operating systems and required applications.
- Worked with CRM software and attendance management systems, including ZKTeco devices.
- Maintained CCTV systems and DVRs and prepared camera-related reports.
- Ensured network specifications met business requirements.
- Handled incoming and outgoing emails and managed customer technical inquiries, complaints, and requests.
- Supported and coordinated with Net@Net, Orange, and TE Data resellers.
- Managed team activities to streamline technical support processes and procedures.
IT Engineer at Egyptian Japanese School (2025-03 – 2025-04)
- Installed and configured equipment required for distributed networks, including servers and routers.
- Collaborated with software providers and vendors to optimize IT services.
- Troubleshot Windows, Microsoft Office, and PDF-related issues.
- Monitored system stability and reliability.
- Ensured network specifications met business requirements.
IT Engineer at Skybird Airlines (2018-04 – 2019-06)
- Built and maintained day-to-day computer network operations.
- Installed required applications and software for employees.
- Provided structured cabling solutions for premises.
- Troubleshot Windows, Microsoft Office, and PDF-related issues.
IT / Security Systems Technician at Smart and Security Services (2014-05 – 2017-07)
- Installed indoor and outdoor CCTV cameras.
- Designed network topologies according to site requirements.
- Performed data recovery and backup and reported technical problems.
Technical Support & Call Center Engineer at Net@Net (2014-12 – 2017-03)
- Supported ADSL-related technical issues.
- Handled incoming and outgoing emails.
- Troubleshot customer technical inquiries, complaints, and requests and escalated issues when required.
Sales Manager & Network Technician at Computer Store (2013-06 – 2014-04)
- Handled service and product sales.
- Performed computer software maintenance.
- Established and modified computer networks.
TE-MSAN Installation Technician – Team at Vnet (2015-10 – 2016-03)
- Installed MSAN cabinets at different Telecom Egypt central offices.
Test Technician at Mobile Center (2011-04 – 2012-04)
- Performed mobile software maintenance.
