Aisha Romia

Results-driven Academic Coordinator with experience supporting the daily operations of international online education programs. Skilled in academic coordination, teacher and student support, class scheduling, educational administration, quality assurance, and customer success. Experienced in coordinating multicultural teams across different time zones while ensuring efficient communication between students, parents, teachers, and management.

Proficient in Google Workspace, Zoho CRM, Learning Management Systems (LMS), and Zoom. Strong organizational, communication, and problem-solving skills with a commitment to delivering an excellent learning experience.

Academic Coordinator & Student Support Specialist at Online Quran & Arabic Academy (2024-08 – Present)

• Coordinate communication between teachers, students, and parents across multiple time zones.
• Manage class scheduling, rescheduling, attendance, cancellations, and teacher availability.
• Review recorded lessons to ensure teaching quality and consistency.
• Monitor compliance with academic policies, procedures, and educational standards.
• Support student onboarding, trial classes, and enrollment processes.
• Resolve operational, scheduling, and student-related issues professionally.
• Maintain student records, operational reports, and tracking sheets using Google Workspace.
• Utilize Zoho CRM and LMS platforms to manage student information and workflows.
• Collaborate with academic, finance, and support teams to ensure smooth daily operations.
• Provide timely support through WhatsApp Business, Zoom, and Google Meet.

Bachelor of Commerce in Business Administration