Alessia Mohsen

Accomplished professional with expertise in customer service and collaboration to enhance client satisfaction and team effectiveness. Skilled in empathy and planning to resolve challenges and streamline processes efficiently. Committed to driving innovation and fostering cooperative environments that support organizational growth.

Contact Center Agent at CIB (2023-05 – 2026-05)

• Handled complex customer inquiries with patience and clarity
• Worked in a team and helped in managing the tasks
• Supported in helping and answering the questions of the newcomers

Bachelor in Foreign languages and translation – Misr University for Science and Technology (2018-09 – 2022-06)