Human Resources Manager - Elhaty Restaurants Group - Cairo – New Cairo
(2025-06)
- Lead end-to-end recruitment across all branches covering kitchen staff (Chefs), front-of-house (Waiters/Cashiers), delivery personnel, and management roles, ensuring branches are always optimally staffed.
- Design and manage competitive salary structures benchmarked against the F&B market; oversee monthly payroll processing including bonuses, overtime calculations, and all deductions.
- Ensure 100% compliance with Egyptian Labor Law No. 14/2025 and Social Insurance Law; manage all government relations, employee contracts, and official documentation.
- Implement robust performance appraisal systems to evaluate branch staff effectiveness; identify skill gaps and deploy targeted training programs to maintain premium service standards.
- Resolve complex workplace conflicts and disciplinary matters with professionalism and full confidentiality, consistently maintaining a positive and productive work environment.
- Monitor manpower budgets and optimize staffing levels across all branches to balance operational efficiency with cost control.
- Facilitate regular town hall meetings and roundtable discussions to maintain open communication channels between employees and management.
- Collaborate with executive leadership to ensure all HR strategies are fully aligned with business expansion goals and brand values.
- Maintain HR reporting dashboards tracking headcount, turnover rates, absenteeism, and labor cost ratios for informed decision-making.
Human Resources Manager - Dukes - Obour City, Cairo
(2021-10 - 2025-05)
- Managed comprehensive HR operations for 450+ employees across multiple locations, overseeing the full employee lifecycle from onboarding to separation.
- Implemented and administered HRIS systems, streamlining HR processes and significantly reducing manual workload and paperwork across all departments.
- Maintained accurate payroll and benefits administration for all employees, eliminating financial discrepancies through expert program management.
- Evaluated and restructured compensation packages against industry benchmarks to attract and retain top talent within defined budget constraints.
- Ensured full company compliance with local labor laws, social insurance regulations, and all applicable organizational standards.
- Developed and executed comprehensive onboarding programs, regularly reviewing new hire productivity metrics to continuously improve integration effectiveness.
- Led succession planning initiatives, identifying high-potential employees and designing development pathways to build a strong internal talent pipeline.
- Guided managers and employees on company policies, benefits programs, and salary administration, providing clear and timely HR advisory.
- Resolved employee disputes using structured conflict resolution techniques, maintaining a positive and collaborative organizational culture.
- Drove employee motivation through strategic incentive programs, recognition schemes, and constructive feedback channels.
- Spearheaded workforce planning efforts, continuously aligning staffing structures with evolving company operational objectives.
Senior Executive – Human Resources & Administration - Redington Gulf - Cairo, Egypt
(2021-02 - 2021-10)
- Supported the full scope of Human Resources responsibilities as a senior HR partner, collaborating closely with leadership on strategic people initiatives.
- Planned, implemented, and evaluated HR policies, programs, and practices to ensure alignment with corporate strategy and local labor law.
- Restructured management hierarchy to eliminate redundancies and promote cross-functional collaboration, resulting in measurable reductions in personnel costs.
- Developed and deployed effective business strategies to capitalize on emerging market trends and enhance the company's competitive talent positioning.
- Enhanced customer satisfaction ratings through targeted HR programs addressing specific service quality concerns identified via employee surveys and feedback loops.
- Strengthened stakeholder relationships through consistent and proactive communication, improving strategic alignment across business units.
- Streamlined HR and administrative operations to maximize business efficiency by identifying bottlenecks and implementing targeted process improvements.
- Supported cross-departmental workforce planning to ensure adequate headcount across all operational areas during periods of business change.
Human Resources Manager - Dukes Egypt - Obour City, Cairo
(2019-06 - 2021-02)
- Managed full-cycle recruitment, selection, hiring, and mentoring processes, ensuring the organization attracted and retained high-caliber talent at all levels.
- Oversaw all personnel tasks including attendance management, annual and sick leave, employment contracts, employee files, promotions, and social insurance submissions.
- Led the HR team through a significant company expansion phase, ensuring seamless integration of new employees while preserving the company's culture and values.
- Provided authoritative guidance on Egyptian labor laws and regulations, proactively mitigating legal risks for the organization.
- Automated HR workflows and reduced reliance on manual documentation, improving overall department turnaround times.
- Implemented performance review cycles and motivational strategies that measurably elevated HR team productivity and service delivery quality.
- Maintained payroll and benefits for employees across multiple locations, eliminating financial discrepancies through diligent oversight.
- Spearheaded successful diversity and inclusion initiatives contributed to a more innovative and cohesive organizational culture.
Human Resources Manager - Alef Bookstores - New Cairo, Cairo
(2017-08 - 2019-06)
- Coordinated and controlled the full personnel process and HR administration across all store locations.
- Managed payroll preparation, personnel records maintenance, end-to-end recruitment cycles, and all aspects of employee relations.
- Handled employee complaints and disciplinary matters with absolute professionalism and strict confidentiality at all times.
- Investigated and resolved performance-based and harassment incidents in accordance with company policy and Egyptian labor law.
- Maintained comprehensive and fully compliant HR records, ensuring efficient data retrieval and audit readiness at all times.
- Streamlined HR administrative processes by automating repetitive tasks, reducing paperwork volume by a significant margin.
- Optimized payroll processing procedures for accuracy and timeliness using advanced HR software solutions.
- Conducted regular salary market analyses to advise management on competitive compensation positioning within the retail sector.
Human Resources & Administrative Assistant - Kitchen Moves - El Maadi, Cairo
(2011-01 - 2017-07)
- Coordinated and managed the full personnel process including HR administration, employee records, and document control.
- Handled end-to-end recruitment activities, from job posting and candidate screening to onboarding coordination.
- Collaborated with management to design and implement fair and objective performance evaluation systems that promoted employee development.
- Managed payroll processes efficiently, ensuring timely and accurate salary disbursements with zero discrepancy tolerance.
- Administered employee benefits programs, ensuring accurate enrollment, claim processing, and record maintenance.
- Maintained and managed complex management calendars and scheduled inter-departmental meetings and travel logistics.
- Organized team-building events and company activities that significantly boosted employee morale and interdepartmental collaboration.
- Served as the primary point of contact for employee queries related to HR policies, benefits, and workplace matters.
Human Resources Coordinator - Mirak F&B Co. - New Cairo, Cairo
(2010-06 - 2011-01)
- Prepared HR correspondence including memos, reports, and official documents, and maintained a structured trace file system.
- Managed recruitment processes and maintained up-to-date personnel records across multiple departments.
- Coordinated inter-departmental communications to support smooth HR and administrative operations.
- Completed employment verifications and processed all unemployment paperwork prior to hire or termination.
- Reviewed HR documentation for accuracy, completeness, and compliance prior to official filing.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping for all employees.
- Streamlined HR administrative processes, reducing administrative workload and increasing departmental efficiency.
- Supported employee onboarding processes, providing new hires with a welcoming and well-organized transition into the company.
Personnel Clerk - InterContinental Taba Heights Resort Hotel - Taba, South Sinai
(2009-07 - 2010-07)
- Tracked and followed up on employee attendance and absence records, ensuring accurate daily timekeeping documentation.
- Managed employee personnel files, employment contracts, and all social insurance procedures (Forms S1, S2, S6).
- Monitored timekeeping records for accuracy, ensuring proper documentation of hours.
