Asmaa Mohamed

A motivated Mass Communication graduate with a diverse background in Public Relations, Customer Service, and Administration. Proven ability to handle office operations, manage stakeholder relationships, and create compelling content. Seeking to leverage my organizational and communication skills in a dynamic professional environment.

Customer Service & Receptionist at Crystal Company (2024-07 – Present)

Managed daily office operations, client relations, and logistics

• Administrative Operations: Managed daily office functions including attendance tracking, leave management, and supplies inventory.
• Facilities Management: Responsible for processing and monitoring utility bills (Internet, Electricity, Water, and Landline) to ensure uninterrupted service.
• Client Relations: Acting as the first point of contact for visitors and handling high-volume inquiries with professionalism.
• Logistics: Supervised the company's storage and office supplies, ensuring all departments have necessary resources.

Public Relations Specialist at Remooz Company (2023-10 – 2024-04)

Developed and implemented strategic PR campaigns and maintained stakeholder relationships

• Contributed to the development and implementation of strategic PR campaigns.
• Built and maintained relationships with media outlets and stakeholders.
• Mastered the fundamentals of brand representation and professional outreach.

Assistant / Coordinator at Dental Clinic (2022-08 – 2022-11)

Organized patient schedules and improved patient experience through effective communication

• Organized patient schedules and streamlined clinic workflow.
• Enhanced patient experience through effective communication and conflict resolution.

Receptionist at Gym (2022-06 – 2022-08)

Managed front-desk operations and financial transactions

• Managed front-desk operations and handled financial transactions/membership billing.

Call Center & Sales Representative at Courses Academy (2021-06 – 2021-09)

Executed sales calls and managed customer inquiries with systematic follow-up

• Executed outbound/inbound sales calls and handled customer inquiries.
• Maintained a systematic schedule for lead follow-ups.

Content Writer at Terhalk (2021-01 – 2021-04)

Created news articles and creative content in Arabic

• Researched and drafted news articles and creative content using advanced Arabic linguistic skills.

B.A. in Mass Communication – Alexandria University (2021-09 – 2024-05)