Asmaa Ramadan

An Enthusiastic and hard-working Banker. Seeking to shift career in HR as I am highly passionate fostering a positive and productive workplace. Seizing an opportunity to grow and develop within a dynamic HR team where I can make meaningful contributions and to Start my HR expertise.

Contact Center Agent at CIB (Commercial International Bank) (2023-05 – Present)

• Identifying customer's needs clarify information and research.
• Every issue and providing solution.
• Managing large amounts of inbounds and out bounds calls a timely.
• Meet personal / team qualitative and quantitative targets.
• Building sustainable relationships and engage customer by taking the extra mile.
• Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in the customer relationship management (CRM)
• Improving overall customer experience, sharing knowledge and best practices.
• Adhere to company policies, procedures, and quality standards in all customer interactions, ensuring compliance with relevant regulations and industry best practices.

B.Sc. in Commerce – Cairo University (2021)