E-commerce Specialist at GoSupps (2026-04 – Present)
- Cleaned, validated, and maintained supplier data using Microsoft Excel.
- Reviewed and updated product prices, weights, and promotional information.
- Organized cleaned datasets and distributed them to the team, resolving a supplier data backlog within two weeks.
- Monitored product data quality after publishing.
- Collaborated with vendors to resolve operational issues and improve workflow.
- Developed a marketing plan that contributed to a 50% increase in sales within three months.
Account Manager at Jameia Dot Com (2023-12 – 2026-03)
- Cleaned, validated, and maintained supplier data using Microsoft Excel.
- Reviewed and updated product prices, weights, and promotional information.
- Organized and cleaned datasets and distributed them to the team, resolving a supplier data backlog within two weeks.
- Monitored product data quality after publishing.
- Collaborated with vendors to resolve operational issues and improve workflow.
- Developed a marketing plan that contributed to a 50% increase in sales within three months.
Digital Chat Technical Support Agent at WE Telecom Egypt (2021-05 – 2023-11)
- Handled customer inquiries regarding landlines and internet services via digital chat.
- Managed customer complaints and connected with area managers to solve complex problems.
Technical Support Agent at WE Telecom Egypt (2021-05 – 2023-11)
- Responsible for handling all customer inquiries about their landlines and internet service.
- Resolved customer complaints and provided technical troubleshooting.
GSM Customer Care Representative at WE Telecom Egypt (2021-05 – 2023-11)
- Handled all customer inquiries about corporate lines and resolved customer complaints.
Receptionist & Management at Alqouds Lab, Alfath Lab (2017-06 – 2020-02)
- Responsible for making stock reports of chemical materials accounts and preparing general reports.
