Ayat Mosad

Result-driven and people-focused professional with experience in recruitment support, customer service, sales, and training. Demonstrated ability in candidate sourcing, talent engagement, and relationship management. Strong background in communication, negotiation, and problem-solving with a proven ability to work in fast-paced environments.

Holds a bachelor's degree in Languages and Translation (Turkish) with honors and currently pursuing a master's degree in Turkish studies. Seeking an HR or Talent Acquisition role to contribute to organizational growth through effective hiring and employee engagement strategies

English Tutor at Glowlish (2026-03 – Present)

• Deliver structured English language sessions tailored to student needs.
• Enhance learners' communication, pronunciation, and comprehension skills.
• Monitor progress and provide constructive feedback.

Trainer (Internal Assignment) at Alorica (2026-02 – 2026-03)

• Supported onboarding programs for new employees.
• Assisted in delivering training sessions and knowledge transfer.
• Contributed to team performance improvement initiatives.

Sales Representative at Alorica (HSN America Account) (2025-05 – 2026-02)

• Handled customer inquiries and complaints with a focus on resolution and satisfaction.
• Improved customer experience by delivering timely and accurate support.
• Maintained professionalism while working under pressure in a fast-paced environment.

Customer Service Representative at Concentrix (2024-11 – 2025-04)

• Handled customer inquiries and complaints with a focus on resolution and satisfaction.
• Improved customer experience by delivering timely and accurate support.
• Maintained professionalism while working under pressure in a fast-paced environment.

Recruitment Support (Freelance)

• Assisted in sourcing candidates through job boards and social media platforms.
• Conducted initial screening and coordinated candidate referrals.
• Supported recruitment processes by matching candidates to job requirements.

Bachelor's Degree in Languages and Translation (Turkish Language) – Al Azher University

Master's Degree in Turkish Studies – Al Azher University