Ayman Osama

I am Ayman Osama Milad, a Business Information Systems graduate (Helwan University, GPA 3.46 / Excellent) and a Banking & Business Operations Analyst based in Cairo. I bring experience in data quality analysis from Teleperformance, banking operations from internships at NBE, SAIB, and CIB, and project supervision at Rehab Company (Saudi Arabia). Skilled in Excel, AI tools, compliance, and process improvement, I combine strong analytical abilities with web development literacy and professional English fluency

Operations & Data Quality Analyst at Teleperformance (2025-09 – 2026-03)

• Conducted rigorous quality control and accuracy audits on 100+ complex financial data outputs daily, achieving and maintaining a 100% Quality Score.
• Identified operational risk factors, data discrepancies, and system errors, delivering structured feedback to ensure compliance with quality standards.
• Performed detailed data benchmarking and error analysis to optimize operational efficiency and workflow accuracy.

Banking Intern at National Bank of Egypt (NBE) (2025-07 – 2025-07)

• Rotated across Retail, Corporate, and Quality Assurance departments, verifying client documentation and ensuring strict compliance with operational standards.
• Assisted in checking financial compliance requirements and identifying incomplete or incorrect documents to mitigate regulatory risks.
• Gained deep insights into daily banking operations, customer evaluation, and basic risk assessment procedures.
• Contributed to a strategic banking project presented directly to senior management.

Quality Department Intern at SAIB Bank (2024-08 – 2024-08)

• Verified compliance with internal policies and acquired hands-on experience in quality management principles and process improvements.
• Conducted quality and compliance evaluations across 15+ bank branches in multiple governorates, ensuring adherence to internal operational standards and policy guidelines.

Virtual Banking Intern at CIB Bank (2024-07 – 2024-07)

(Online Program)

• Gained comprehensive insights into corporate and retail banking operations, financial transactions, and modern risk management frameworks.
• Completed practical case studies related to banking services and financial analysis.

UX/UI Support & Project Supervisor at Rehab Company (2024-03 – 2024-06)

• Supervised technical development tasks and supported rigorous project testing to ensure quality delivery and timely execution.
• Coordinated cross-functional communication and managed timelines for remote project implementation.

Bachelor's degree in Business Information Systems (BIS) – Helwan University (2026-07)