Doaa Eid

Motivated and detail-oriented final-year student seeking an entry-level opportunity in Human Resources. Passionate about talent management, employee engagement, and organizational development.

Customer Service Representative - Amazon - Teleperformance

(2024-09)

• Respond promptly to customer inquiries via phone, email, chat.
• Provide accurate information about products, services, and policies.
• Handle complaints and resolve issues efficiently, escalating when necessary.
• Process orders, forms, and requests with attention to detail.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions and feedback to help improve processes.
• Collaborate with other teams (sales, operations, technical support) to ensure customer satisfaction.

Faculty of Law Alexandria University