Eslam Badr

Seeking a position where I can enhance my knowledge, skills, and experience, and contribute to the success of the organization and myself. I am a results-oriented store manager with extensive experience in restaurant operations.

The Egyptian Company for Touristic Projects (Americana) Store Manager (2024 – Present)

• Oversee end-to-end operational, financial, and human resources management using structured, professional methodologies.
• Monitor costs, control expenses, and analyze profitability ratios, revenue growth, and financial metrics to drive store profitability.
• Formulate and implement strategic marketing initiatives and product launches to boost sales targets and expand the customer base.
• Lead recruitment, onboarding, and continuous professional development for new and existing staff on hospitality and brand service standards.
• Ensure strict compliance with health, food safety regulations, security measures, and quality control systems across all shifts.

The Egyptian Company for Touristic Projects (Americana) Assistant Manager (2016 – 2019)

Acting Director (2021)

• Supervised daily operational workflows, inventory readiness, and supply chain availability to ensure continuous service stability.
• Audited process compliance, enforced brand standards, and executed corrective actions for operational variances.
• Successfully resolved elevated customer inquiries and complaints, enhancing customer satisfaction and retention.

The Egyptian Company for Touristic Projects (Americana) Shift Supervisor (2014 – 2016)

Team Member (2008 – 2013)

• Monitored shift sales dynamics to meet and exceed daily revenue targets.
• Managed cash controls, security protocols, equipment, stock, and staff safety during operational shifts.
• Fostered team collaboration and mentored junior staff members to elevate overall service delivery.

· Diploma in Business Administration (Grade: B+)

· Cairo University (2023)

· Bachelor’s Degree in Business Administration & Information Systems

· Suez Canal University (2004)