Esraa Elkady

Bilingual AI Trainer and RLHF Specialist with 10+ years of combined experience across AI response evaluation, Arabic-English linguistic quality assurance, executive support, and cross-functional operations. Skilled in applying detailed rubrics to assess model accuracy, reasoning, safety, and instruction following; developing adversarial and edge-case prompts; verifying sources; and improving workflow consistency. Brings 6+ years of C-suite support experience, strong stakeholder communication, and a record of managing confidential, high-priority work in fast-paced environments.

AI Trainer & RLHF Specialist at Freelance (2026-03 – Present)

• Evaluate and rank AI-generated responses across complex reasoning, coding, and multimodal workflows using detailed quality, safety, and instruction-adherence rubrics.
• Write adversarial, edge-case, and red-team prompts to surface hallucinations, reasoning gaps, policy risks, and inconsistent behavior.
• Conduct bilingual Arabic-English linguistic quality assurance, proofreading, semantic review, source attribution, and multi-source fact-checking.
• Produce clear written critiques and improvement guidance that support supervised fine-tuning and reinforcement learning from human feedback.

Executive Secretary & CEO Assistant at Blue House Group (2019-10 – 2026-03)

• Managed high-priority correspondence, complex executive calendars, meetings, travel logistics, reports, and confidential records for C-suite leadership.
• Acted as a bilingual liaison across executives, clients, and departments, supporting Arabic-English contracts, board reports, proposals, and formal communications.
• Coordinated cross-departmental workflows and tracked deliverables, helping accelerate key project timelines by 25%.
• Standardized information-tracking and reporting processes, reducing administrative turnaround time by 30% and improving operational visibility.
• Supported recruitment coordination and initial interviews while handling sensitive company information with discretion.

Personal Fitness Trainer & Customer Relations at I-Fitness (2017-09 – 2019-06)

• Conducted fitness assessments, developed individualized training plans, coordinated appointments, and delivered one-to-one and group instruction.
• Strengthened client engagement and retention through responsive service, progress monitoring, and motivational coaching.

English Language Instructor at Al Motafawqeen Educational Center (2016-01 – 2017-12)

• Designed learner-focused English lessons covering grammar, vocabulary, and conversational fluency for varied proficiency levels.
• Assessed progress and delivered targeted feedback to improve learner performance and confidence.

Account Manager & Customer Service Specialist at Mobinil (Orange) (2014-01 – 2016-12)

• Managed customer accounts, resolved escalations, and maintained customer satisfaction above 90% while meeting sales and service targets.
• Collaborated with sales and customer-care teams to improve client communication and follow-up workflows.

English Language Teacher at Al Manar Language School (2012-01 – 2014-12)

• Delivered English instruction across grade levels and created interactive learning activities and assessment criteria.
• Prepared students for language examinations and monitored individual learning progress.

Telesales Agent at Global Expo Housing (2013-01 – 2014-12)

Generated leads through outbound outreach and coordinated customer follow-ups.

Bachelor of Arts in English Language & Literature – Suez Canal University (2012-09)