Fady Mimi

IT Support Specialist and Cybersecurity Engineering student (expected graduation June 2026) with hands-on experience across five internships in end-user support, network administration, and infrastructure operations. Skilled in Windows Server and Active Directory administration, network and connectivity troubleshooting, and configuration of business-critical systems. Experienced in diagnosing hardware, software, and connectivity issues, managing help desk tickets, and documenting fixes and standard operating procedures.

Strong communicator in Arabic and English with a security-first approach to IT support.

IT Intern, Genesys Deployment Training at IST Networks (2026-01 – 2026-02)

• Deployed and configured a full Genesys Framework 8.5 stack on Windows Server, including Configuration Server, URS, and Stat Server components
• Served as first point of contact for setup issues, diagnosing and resolving service, connectivity, and SQL Server configuration problems
• Configured IVR call routing and quality monitoring, and documented fixes for the team

IT Intern at Ascom Egypt (2025-06 – 2025-06)

• Supported configuration and troubleshooting of NGFW, WAF, and modem/router setups in a pre-sales and ICT support context
• Translated technical issues into clear explanations for non-technical clients

Virtual Intern at Commercial International Bank (CIB) (2025-09 – 2025-09)

• Completed fintech and cybersecurity training modules focused on digital banking systems support and data analysis

IT Intern at IST Networks (2024-01 – 2024-12)

• Built and supported Cisco networking and VMware virtualization environments
• Assisted with UCCE contact-center configuration and troubleshooting

IT Intern at Wadi Degla Holding (2024-06 – 2024-06)

• Configured and maintained routers and switches
• Used Palo Alto, FortiManager, and PRTG to monitor network health and resolve connectivity issues for end users

Bachelor of Cybersecurity Engineering in Cybersecurity Engineering – Helwan International Technical University (2026-06)