Seif Eldeen

Customer Support Representative with 4+ years of experience in customer service, 1+ year of sales and cold-calling experience, and 9 months of IT technical support experience. Skilled in problem-solving, customer communication, troubleshooting, and delivering high-quality service.

Support Representative at Alfa Bravo inc (2022-01 – 2026-12)

• Resolving customer concerns and problems regarding the app in a professional manner, ensuring effective problem solving while maintaining high service standards and fostering customer satisfaction.

IT specialist at New generation for import and export (2025-01 – 2026-12)

• Provided technical support for hardware, software, and network-related issues, diagnosed and troubleshot computer systems, installed and configured operating systems and applications, resolved printer and connectivity problems, performed routine maintenance and updates, and assisted users with technical inquiries.

Sales Representative & Technical Support Assistant at Asus (2024-01 – 2025-12)

• Responsible for promoting and selling products directly to customers, providing product details, addressing customer questions, and providing in store technical help for diagnostics, software and hardware issues.

Cold caller at skyline pbo / cold callers egypt (2023-01 – 2025-12)

• contacts potential sellers to generate leads, schedule appointments, and follow up through persuasive communication and effective strategies

Bachelor in Business Information Systems – Helwan University (2024-01 – 2028-12)

Certificate in Cambridge English Course & Test (2022-01 – 2022-12)

Internship in Operation specialist – lactalis egypt (2025-01 – 2025-12)