Fateema Saeed

Social media & Community Management Professional with 14 years of experience driving brand presence, content strategy, and online community growth across digital platforms. Skilled in audience engagement, performance analytics, and content planning. Strong leadership track record in training and coaching moderation teams to deliver exceptional communication, maintain a unified brand voice, and support core business objectives.

Community Manager team lead at ByGrit For digital marketing (2025-12 – 2026-03)

• Led and managed the Community Management team, ensuring consistent, high-quality communication and timely delivery across multiple client accounts.
• Developed and implemented tailored community management strategies, enhancing customer interactions and aligning with each client's brand identity.
• Trained and coached moderators to maintain accurate, consistent responses and resolve escalated inquiries in line with client guidelines.
• Prepared and analyzed engagement reports, identifying key metrics and opportunities to improve customer experience and community performance.
• Collaborated with cross-functional teams to develop content plans, schedule and publish social media content, and execute client campaigns.
• Managed customer feedback on social media platforms, quickly addressing potential issues to enhance satisfaction and brand loyalty.
• Handled multiple client accounts, ensuring timely reporting and communication management activities.

Social media specialist at Ivory Training (2024-08 – 2024-12)

• Managed social media presence and executed strategic content plans across major platforms to align with marketing objectives.
• Collaborated with Design and Marketing teams to ensure consistent brand messaging through high-quality content and influencer partnerships.
• Monitored and analyzed performance metrics to optimize content strategy, improve engagement, and drive audience growth.
• Created, scheduled, and published engaging content while maintaining a consistent brand voice across social media.
• Leveraged performance data and audience insights to refine content and enhance social media effectiveness.
• Coordinated with creative teams to support marketing campaigns and advance business objectives through tailored content.
• Expanded reach and exposure by forming partnerships with industry influencers for cross-promotional engagement.

Social Media Specialist at Orbit Showtime Network (OSN) (2019-03 – 2024-02)

• Managed social media platforms and online communities to enhance engagement and ensure positive customer interactions
• Strategized and executed comprehensive social media campaigns to increase brand visibility across multiple platforms
• Collaborated with marketing and customer support teams to align activities with business goals
• Ensured timely responses to social media comments, messages, and reviews for enhanced customer service experience
• Developed a detailed social media calendar, including scheduling for email blasts, social media posts, and marketing campaigns
• Monitored social media trends to keep strategies fresh and effective, maintaining brand relevance in a dynamic digital landscape
• Created shareable content to boost customer engagement across various social platforms, meeting multiple deadlines through effective task prioritization

Community Manager at Orbit Showtime Network (OSN) (2017-07 – 2019-03)

• Managed and monitored online communities across social media, ensuring timely, professional customer communication.
• Handled and resolved customer complaints, escalating when necessary to enhance satisfaction and experience.
• Trained and supported new team members on digital tools and community management, boosting team capability.
• Supported social media initiatives to increase brand visibility and audience engagement.
• Collected customer feedback, communicated key trends to teams, and supported continuous improvement.
• Collaborated with teams to ensure effective customer concern handling and communication consistency.
• Designed internal knowledge base resources, improving team efficiency and standardizing communication.

Customer Service Representative at Orbit Showtime Network (OSN) (2014-07 – 2017-07)

• Provided exceptional support for technical and subscription issues
• Ensured high customer satisfaction through professional communication
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team
• Exceeded performance metrics consistently, earning recognition as a top performer within the team

Senior Marketing Executive at Fekra (2010-01 – 2012-12)

• Developed and executed marketing strategies to boost client visibility
• Managed marketing campaigns and client relationships
• Coordinated with design and media teams to create high-quality creative assets

Marketing Executive at Title Advertising (2008-01 – 2010-05)

• Assisted in creating and implementing marketing plans tailored to client needs
• Conducted market research to identify business growth opportunities
• Planned and executed marketing campaigns targeting specific groups, areas, and the wider community
• Communicated marketing strategy and campaign performance to ensure alignment with corporate sales objectives

Diploma in Digital Marketing – Canadian Chamber (2025-02)

Bachelor's Degree in Media and Communication – 6Th of October University (2009-01)