Habeba Bebo'

Dedicated and organized professional seeking a position where I can utilize my strong communication skills, Results-driven customer service and sales professional with solid experience in the banking and public service sectors. Skilled in marketing and selling financial products, achieving monthly sales targets, and providing exceptional customer support. Known for excellent communication and negotiation skills, strong marketing abilities, and a talent for building long-term client relationships.

Education Sales Representative / Sales Representative at 51Talk (2025-10 – Present)

• Contacted potential customers and introduced English learning programs tailored to their needs.
• Identified customer requirements and recommended the most suitable courses.
• Handled objections professionally and built trust with prospective clients.
• Achieved sales targets through effective communication and follow-up.
• Maintained accurate customer records and ensured a positive customer experience throughout the sales process.
• Worked collaboratively with the sales team to improve performance and increase conversions.

Bank Call Center Representative - Sales & Marketing at Commercial International Bank (CIB) (2024-05 – 2025-10)

• Answered customer inquiries and resolved issues efficiently, maintaining a high level of client satisfaction.
• Promoted and sold financial products such as credit cards and personal loans to new and existing clients.
• Managed client accounts and provided detailed information regarding banking services, ensuring compliance with company policies.
• Utilized CRM tools to track customer interactions, improving follow-up success.
• Achieved a 95% customer retention rate through proactive service strategies.
• Collaborated with sales teams to create tailored solutions for clients.
• Consistently achieved and exceeded monthly sales targets, earning commission for top performance.
• Enhanced skills in marketing, sales negotiation, and cross-selling banking services.

Customer Service Representative at Egyptian Ambulance Organization (2022-12 – 2024-05)

• Provided exceptional customer service as part of the Egyptian Ambulance team, assisting individuals in need and ensuring timely support.
• Developed strong relationships with clients, enhancing their experience through effective communication and problem resolution.
• Collaborated with cross-functional teams to streamline service processes.
• Conducted upselling techniques, increasing average order value by 25%.
• Ensured calm and professional communication with patients and families during emergencies.
• Developed strong communication, problem-solving, and multitasking skills under pressure.

Gym Sales Representative at Gym (2021-04 – 2021-10)

Responsible for promoting gym memberships and fitness packages to potential clients. Handles inquiries, provides information about gym services and facilities, gives tours to new customers, and assists them in choosing the best membership plan. Works on achieving monthly sales targets and maintaining strong customer relationships.

Bachelor of Law (GBA) in Law – Cairo University (2018-09 – 2021-07)