Hager Mohamed

Results-driven Call Center & Customer Support Specialist with 3 years of professional experience in high-volume customer service, holding a Bachelor's degree from Alexandria University and certified coursework from SHRM. Possesses exceptional fluent communication, strategic planning, time management, and complex problem-solving abilities. Highly adept at resolving escalations efficiently, maintaining strong customer satisfaction, and leveraging customer-facing expertise alongside HR management principles.

Call Center & Customer Support Specialist at Customer Service & Communication Operations (Present)

• Demonstrated fluent communication and active listening to handle complex customer queries and resolve escalations efficiently.
• Applied analytical thinking and structured solution generation to address operational challenges promptly.
• Managed high-volume interactions while maintaining strict adherence to time management and scheduling protocols.
• Utilized strategic planning to organize daily workflows, prioritize tasks, and optimize overall customer satisfaction.

Bachelor's Degree in Education – Alexandria University (2025)

Certified / Professional Coursework – Society for Human Resource Management (SHRM)