Heba Kotb

Personal Assistant to General Manager

كفاءة

Hurghada30 AED/ساعةعضو منذ ٥ أكتوبر ٢٠٢٦

استعن بخدماته

اطلب عرض سعر بدون التزام

نبذة

I consider myself always open to learning new things. I acquired a wide range of skills and experience working as an executive secretary in the hotel sector, including time management, interpersonal, and administrative abilities. In addition to my computer expertise, I have a solid background in the hospitality field.

As well as working on social media by creating dependable, valuable material across all social media platforms, the food hygiene procedure, quality assurance, and brand standard audits.

الخبرة

Personal Assistant to General Manager at Swiss Inn Resort – Hurghada (previous Hilton El Noor) (2021-08 – Present)

Re-presenting the GM while his absence or occupation.
Follow up the quality check of operation according to the standard.
Meets & welcomes the GM guests.
Follow up on the daily basis raised issues during the morning, weekly and monthly meetings.
Able to instruct & guide all the rest of the Managers according to the vision of the GM.
Full responsibility of all the GM cocktails & business meals in term of set up supervision
Full responsibility of GM's Office organization & set-up (Cleanness, flowers, coffee breaks & etc...)
Full responsibility of all In /Out posting mails.
Cooperative with the other departments.
Full responsibility of the General Manager’s Agenda (meetings & appointments) on a daily basis.
Full responsibility of the GM's Office filing system.
Write up any memo or official documents that issued from the GM's Office.
Full responsibility of faxing, telephones, copying, etc...
Follow up the head office and the owning company reports and e-mails.
Monitor all social channels like Tripadvisor, Facebook, Twitter, Instagram, etc.

Personal assistant to F&B Director & Acting as Executive Secretary for G.M at Sheraton Miramar Resort – El Gouna (2015 – 2021)

Follow up the Health &Safety Audit and preparing the action plan including due date and needed responsibilities.
Enforce company policies and procedures and Safety and Health Regulations and Standards
Observe work in progress and assure safety equipment is worn and procedures followed
Suggest for corrections and follow-up to correct violations
Conduct audits using applicable checklists, forms, and tools
Submit complete and accurate audit reports within established timelines
Attend trainings to maintain qualification to conduct audits
Organize the training materials and records of associates in compliance with the auditing company.
Maintain up to date knowledge of applicable regulations and standards
Responsible for all collaterals of the hotel according to the standards
Coordinate events in the property (weddings, conferences, meetings, etc …)
Design all brochures, signs, menus, flyers and all publicity work of the hotel.
Reviewing company standard which comply with brand
Manage events cards and preparations
Manage the department time and attendance system
Ensure the smooth operation of the F&B Administration office
Prepare and send audit plan according to protocol
Identify, rectify or report office equipment malfunctions
Raise Purchase Requests for the F&B department
Administer all mail going in and out of the F&B Admin office
Ensure a proper filing system is maintained for all Food and Beverage records
Any other duties or projects assigned by the F&B management
Review all incoming mail and prioritize it before forwarding to the department head.
Act on routine standardized correspondence and inform the Department Head accordingly
Co-ordinate and follow up with internal departments on behalf of the manager.
Compose letters and emails on behalf of the manager.
Ensure all correspondence is filed in a methodical systematic basis.
Attend meetings, record and distribute the minutes and follows up on action items.
Handle all telephone calls and appointments for the manager
Organize travel and external business trips on behalf of the General Manager.
To set up a commercial database according to specific sources; updates and maintains the database
Responsible for managing the manager diary in coordination with him.
To set up a complete filing system and ensures the daily filing of memos, correspondence, information, etc.
To coordinate daily communication and briefings between the Department head, his assistants
To provide regular feedback to Banqueting Manager, Events Manager, EAM, and other managers
Research market trends and generate new ideas for service and products
Develop strong communication strategies with all members of the Banqueting team
Develop and maintain excellent working relationship with other departments in the hotel