Hisham Ibrahim

Senior Operations and Retail Management professional with extensive experience in electronics, mobile devices, gadgets, and accessories retail. Proven expertise in showroom management, sales performance, supply chain, logistics, customer service, reverse logistics, and team leadership. Recognized for driving operational efficiency, improving profitability, and delivering exceptional customer experience in high-volume retail environments.

Showroom & Operations Manager - Retail Electronics, Mobiles, Gadgets & Accessories - Beirut, Lebanon

(2026-01)

• Lead end-to-end showroom and retail operations including sales, inventory, customer service, and after-sales support.
• Drive sales targets, KPIs, team performance, and daily operational excellence.
• Recruit, train, and supervise sales staff to ensure strong product knowledge and customer engagement.
• Manage inventory accuracy, replenishment planning, pricing control, and shrinkage prevention.
• Resolve escalated customer issues including warranties, returns, refunds, and service coordination.
• Analyze sales data, footfall, and market trends to improve profitability and operational efficiency.

Operations Manager - Buitanda - Angola

(2023-05 - 2023-09)

• Managed daily operations, performance optimization, and cross-functional coordination in a fast-paced-environment.

Head of Logistics & Returns Department - HiCart.com - Lebanon

(2022-04 - 2023-05)

• Directed logistics, warehouse, transportation, and customer service operations.
• Optimized end-to-end order cycle, supplier coordination, inventory control, and KPI performance.
• Led warehouse teams while ensuring regulatory, quality, and ISO compliance.

Supervisor – Returns & Service Center (Reverse Logistics) - HiCart.com - Lebanon

(2020-06 - 2022-04)

• Managed inbound and outbound shipments, documentation, and inventory accuracy.
• Handled returns, damaged goods processing, recycling compliance, and credit reconciliation.

Senior Customer Service & Service Center In-Charge - HiCart.com - Lebanon

(2017-09 - 2019-12)

• Oversaw customer complaints, warranty coordination, refunds, and service center operations to maximize-satisfaction.

Customer Service Supervisor - TATRA Information Technology - Saudi Arabia

(2015-01 - 2016-11)

• Supervised customer service teams, conducted training, managed escalations, and enforced service policies.

Advanced Diploma - Business Administration and Management - International Business Academy