Abdallah Mostafa

Strategic Senior Operations & Account Management Professional with over 6 years of expertise driving excellence across FMCG, B2B E-commerce Platforms, and Fintech within the GCC and Egyptian markets. Proven expert in Operational Supervision, orchestrating high-scale Supply Chain Fulfillment, and maximizing revenue through strategic Cross-selling for portfolios of 50+ corporate accounts. Advanced specialist in utilizing Tier-1 ERP systems (Oracle, FINSYS) to optimize the Order-to-Cash (O2C) cycle, manage international logistics, and execute precise billing claims and financial account monitoring.

Accomplished in High-Risk Operational Surveillance, fraud investigation, and Billing Integrity, with a strong track record of creating SOPs and Operational Coaching to enhance team performance and streamline complex workflows.

Senior fulfillment & Accounts Management at SM Technical Support Printing & Packaging Solutions (Salman group) (2026-02 – Present)

• GCC Market Operations: Directing the complete fulfillment lifecycle on FINSYS for major B2B accounts across Saudi Arabia and the Gulf region.
• Full Order Management: Managing lead conversion, precise Cost Estimation (Farma ID), and final delivery workflows for international corporate clients.
• Revenue Growth: Identifying and executing Cross-selling opportunities within the existing client base to increase account value and total GMV.
• Process Excellence: Developing and implementing Standard Operating Procedures (SOPs) and a comprehensive Knowledge Base to standardize fulfillment and service workflows.
• Logistics & Supply Chain: Overseeing Warehouse (WH) operations and Domestic/International (Abroad) shipping logistics, ensuring optimal stock levels.
• SLA Compliance: Guaranteeing strict adherence to ETA/ETD timelines through real-time coordination between Pricing, Production, Dispatch, and Finance.
• Financial Account Management: Analyzing account aging and monitoring credit limits to support collection efforts and ensure healthy cash flow.
• Billing Claims & ERP Integrity: Managing customer invoicing and billing claims via Oracle ERP, ensuring precise system data alignment and resolving financial discrepancies.

Team Supervision & Quality Assurance / Data Analysis & Reporting at Maseera (AI-led digital financial services provider) (2025-09 – 2026-03)

• Team Supervision & Quality Assurance: Lead the Data Entry and Contract Auditing team, ensuring accurate review and processing of merchant contracts.
• Data Analysis & Reporting: Extract and analyze Live Chat and Zoho CRM reports using Google Sheets (Pivot Tables, VLOOKUP, and Charts) to monitor KPIs and operational health.
• Product & Data Integration: Coordinate with the Product team to manage merchant data uploads on the app while supervising the Contract Audit team to ensure compliance.
• SOP Development: Establish comprehensive SOPs and a centralized Knowledge Base for activation and data entry teams.
• Logistics Management: Streamline merchant shipments using Google Forms and coordinate with couriers like Aramex and Bosta.

Account Manager at Octane (A fleet digital payments solution) (2024-01 – 2025-09)

• Portfolio Management: Technically managed and resolved complex issues for a strategic portfolio of 50+ corporate accounts.
• Billing Integrity: Conducted thorough audits of client invoices and transaction logs; identifying discrepancies and coordinating directly with the Finance Department for accurate resolution.
• Operational Coaching: Acted as a team leader and mentor, responsible for training and onboarding new hires to ensure performance excellence.
• Asset Administration: Managed the lifecycle of fleet assets, including NFC management and digital wallet activations/deactivations.
• Revenue Monitoring: Analyzed GMV and fuel consumption patterns to provide proactive insights and deposit alerts to clients.

Senior Operations specialist at Octane (A fleet digital payments solution) (2023-01 – 2023-12)

• High-Risk Investigation: Spearheaded formal investigations with drivers and station workers to detect and resolve cases of manipulation or fraudulent activities.
• Operational Surveillance: Performed rigorous real-time monitoring of live dashboards and transaction logs to identify suspicious patterns, erroneous entries, or duplicated payments.
• Fraud Prevention & Audit: Led the investigation of fraudulent transactions, implementing strict monitoring controls to safeguard company assets and system integrity.
• Deposit Validation: Reviewed and approved corporate deposits on the system, ensuring the accurate allocation of funds across vehicles and drivers to maintain operational continuity.
• Operational Reporting: Generated comprehensive daily transaction reports to provide senior management with visibility into operational health and risk levels.

B2B Telesales at MaxAB (B2B e-commerce platform) (2021-11 – 2022-12)

• High-Volume Sales Execution: Managed a rigorous daily target of 180+ outbound cold calls to supermarkets, kiosks, and grocery stores to drive sales and meet performance KPIs.
• Offer-Based Selling: Focused on promoting specific product deals and seasonal offers to secure recurring orders and maximize basket size per customer.
• Relationship Management: Built and maintained long-term trust with retailers, serving as their primary point of contact for store supplies through the platform.
• Retention & Reactivation: Identified and reactivated churned customers within the grocery segment through persuasive communication and targeted follow-ups.

English customer support at Faisal Bank (Raya) (2020-08 – 2021-11)

Handling bank transfers, assisting with online accounts, wallet, credit cards, completing transactions, and answering banking or financial related questions, using 11 systems: help desk, Core, Mails, Dispute, Power Card, Faisal online B.O, DWP, TMS, Vasco and Citrix.

• Answer customer's inquiries about accounts, loans, banking applications, deposits, transactions, credit cards, wallet, checks, hold & settlement money, refund, etc. in a confident, courteous, fast and calm way.

Bachelor's Degree in Foreign Trade & Marketing – New Cairo Academy (2017 – 2020)