Hossam Nada

Guest Relations Supervisor at Key Host Holiday Homes (2021-04 – Present)

Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Motivated and rewarded employees to improve engagement.
Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Enhanced response and resolution systems to meet changing demands.
Surveyed guests to check for areas in need of improvement.
Remained available 24/7 hours to respond to guest needs, complaints or inquiries.
Oversaw regulated greeting and internal processing of guests upon arrival.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Oversaw day-to-day operations of up to 130 apartment units with staff of 4 employees.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Supervised team of 2 front desk agents and helped to resolve issues arising during shifts.
Exceeded goals through effective task prioritization and great work ethic.

Logistics Supervisor at Nova Way Contracting (2019-09 – 2021-03)

Organized warehouse space and planned layouts to allow for maximum storage capabilities.
Collaborated with shipping department staff to facilitate smooth materials returns to correct sites.
Directed delivery of machinery and material and receiving of wide range of products daily.
Led and trained 4 store keepers in 2019.
Coordinated driver dispatch to accomplish daily delivery requirements.
Documented machinery and material receiving information in Excel Data base.
Processed orders by due dates to enable on-time delivery to sites.
Assisted Chief Accountant in auditing company invoices and month-end finance accruals.
Worked with drivers to schedule daily pickups and weekly deliveries.
Verified effective and timely implementation of operational goals by prioritizing tasks.
Handled high-volume paperwork such as labor time sheets and overtime and collaborated with administrators to resolve invoicing and shipping problems.
Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.

Senior Sales & Customer Service at TE-DATA (2007-11 – 2019-08)

Recognized and resolved compound problems that effected upper-level management and business initiatives.
Sold internet services to new and established customers.
Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
Received certificate of appreciation in recognition of achieving sales annually.
Prospected leads, scheduled meetings and converted targets into customers.
Employed effective problem-solving techniques, increasing client satisfaction ratings.
Demonstrated products and features to customers, answered questions and overcame objections.
Managed full sales lifecycle for VIP and Corporate accounts.
Developed relationships with high-profile clientele by successfully employing effective and efficient sales techniques.

Sales & Customer Service Executive at Andalusia Travel (2004-06 – 2007-10)

Prior to Group Arrivals: Project overview, Hotel Booking Details and confirmation, Arrival details and Transportation, Ground Handling Arrivals at the Airport, Assign Designated staff for the group arrival. Ground Handling Arrivals at the Hotel Check on Rooms and ensure guest smooth Check in, Ground Handling program Logistics Check on all excursions prior to the Tour, Guides, Transportation, Safari camps, Special Venues Etc.
Before and after Group Departures- Smooth Check-Out from The hotel airlines details and their check-in at the airport

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