Kyrillos Maurice

UI/UX Web Design Intern at Digital Egypt Pioneers Initiative (DEPI) (2025-06 – 2025-12)

UI/UX Web Design Intern contributing to user-centered design initiatives

Executed stakeholder interviews and competitive analysis using SWOT techniques to drive data-informed design decisions.
Constructed comprehensive user personas, empathy maps, and journey maps to align product features with user needs.
Architected information systems using card sorting and designed interactive prototypes in Figma.
Collaborated with cross-functional teams to translate complex requirements into functional, accessible interfaces.

Business Process Associate at Adec Innovations Egypt (2024-06 – Present)

Business Process Associate managing order data and operational tasks

Entered and checked order data accurately following company guidelines.
Reported system issues, followed policies, and completed required training.
Managed multiple tasks, worked with the team, and met deadlines with high accuracy.

Customer Service Representative at Telecom Egypt (2019-10 – 2023-06)

Customer Service Representative managing user support and performance metrics

Applied deep empathy to understand user frustrations and resolve complex technical issues, ensuring a seamless experience.
Managed and analyzed performance metrics, maintaining a Net Promoter Score (NPS) above 90% and achieving 95% of targets.
Utilized professional communication to resolve customer disputes and gather qualitative feedback for service improvements.

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