Maha Abdel Razak

Experienced Office Manager and Executive Administrative Professional with 6+ years of experience supporting senior executives, managing office operations, and coordinating administrative functions in corporate environments. Skilled in office management, procurement, vendor negotiations, travel coordination, and facilities management. Proven ability to streamline workflows, manage budgets, and improve operational efficiency while maintaining high standards of organization and confidentiality.

Chairman's Office Manager - Kayan for Import

(2023-04)

• Manage daily operations of the Chairman's office ensuring efficient administrative workflow.
• Coordinate executive calendars, meetings, travel arrangements, and corporate events.
• Act as the main point of communication between executives, staff, and external stakeholders.
• Oversee procurement activities including supplier sourcing, price negotiations, and purchase orders.
• Maintain supplier databases, purchasing records, and financial documentation.
• Prepare cost estimates, and budget tracking documents for leadership review.
• Supervise Office support staff delegate maintenance and administrative tasks.
• Monitor office facilities, coordinate repairs, and ensure workplace functionally and safety.
• Develop and maintain document management and filling systems for operational efficiency.
• Support HR onboarding processes and assist employees with administrative needs.

Office Manager - Echo Medical

(2022-08 - 2023-04)

• Coordinated daily administrative operations and office workflow.
• Scheduled meetings, appointments, and executive travel arrangements.
• Communicated with international partners and managed e-mail correspondence.
• Prepared reports for senior management regarding office performance and improvements.
• Handled confidential documentation and sensitive company information.
• Aided with recruitment coordination and interview scheduling.

Expert Blended Desk Agent - Etisalat UAE (EGS)

(2021-11 - 2022-08)

• Provided customer support for telecom services and product inquires.
• Resolved customer complaints and service issues efficiently.
• Maintained professional client relationships and ensured high customer satisfaction.
• Escalated complex issues to management when necessary.
• Delivered accurate information regarding services and solutions.

Fulfillment Ticketing Agent - Seera Group (Almosafer)

(2020-02 - 2020-04)

• Managed airline reservations, ticket issuance, and booking modifications.
• Processed refunds, reissues, and schedule change notifications.
• Coordinated with customers to ensure smooth travel arrangements.
• Escalated complex issues to management when necessary.
• Delivered accurate information regarding services and solutions.

Ticketing Customer Service Agent (EgyptAir Account) - Teleperformance Egypt

(2019-09 - 2020-02)

• Supported passengers with reservations, ticketing, and loyalty program inquiries.
• Managed booking changes, cancellations, and refund requests.
• Provided flight schedules, availability, and pricing information.
• Promoted airline services and special offers.

CEO Executive Secretary & Office Manager - Al Manar Group

(2018-12 - 2019-08)

• Managed CEO calendar, meetings, and travel arrangements.
• Handled correspondence, reports, and internal communications.
• Organized office layout, equipment procurement, and maintenance coordination.
• Assisted HR department with training coordination and recruitment scheduling.
• Managed office budget and vendor payments.

CEO Personal Assistant - Egypt Foods Group

(2018-05 - 2018-11)

• Coordinated executive meetings and project schedules.
• Prepared reports, presentations, and internal communications.
• Managed incoming calls, correspondence, and documentation.

Receptionist / HR Assistant - Egypt Foods Group

(2018-01 - 2018-05)

• Provided front desk support and handled visitor relations.
• Assisted HR with administrative tasks and document management.
• Maintained filing systems and office documentation.

Corporate Customer Service Agent - Orange Egypt

(2017-06 - 2018-01)

• Assisted corporate clients via telephone and digital channels while maintaining high service standards.
• Investigated and resolved customer inquiries and service complaints efficiently.
• Built long-term relationships with business clients through proactive communication.
• Provided accurate product information and service recommendations.
• Generated monthly reports analyzing customer issues and resolutions.
• Supported onboarding and trained new staff on internal systems and procedures.

Front Liner & Administrator - Majid Al Futtaim

(2017-02 - 2017-04)

Sales Agent - Orange Egypt

(2015-07 - 2017-01)

• Identified customer needs through consultative questioning techniques.
• Promoted and sold telecommunication devices, SIM lines, and service packages.
• Assisted customers with product selection and service activation.
• Resolved customer inquiries and service-related complaints.
• Maintained strong client relationships to encourage repeat business.

Enterprise Customer Service Agent - Orange Egypt

(2015-02 - 2015-06)

• Offered dedicated support to enterprise clients and business accounts.
• Resolved technical and service-related customer issues.
• Generated reports on recurring service problem and proposed solutions.
• Assisted with internal system training for new team members.

Consumer Customer Service Agent - Orange Egypt

(2014-02 - 2014-04)

• Handled high-volume inbound calls (up to 90 calls daily) addressing inquires and complaints.
• Provided product information and service support to telecom customers.
• Ensured high customer satisfaction by resolving issues during first contact.
• Assisted with internal system training for new team members.

Customer Care Agent - Xceed (Du Account)

(2014-06 - 2014-08)

Bachelor of Foreign Languages & Translation - Foreign Languages & Translation - Modern Sciences and Arts University (MSA) (2013)

Secondary Education Certificate - Pioneers Language School