Mahmoud Amin

Foreign Trade Department Graduate | Helwan University. Experienced +9 years in various business sectors including telecom, fintech, logistics, and software. I began my career in 2015 at WASLA Outsourcing for Vodafone Egypt, progressing from Customer Service Representative to Team Leader.

In 2017, I joined Vodafone International Services as a Corporate Sales Manager, where I worked for three years. After that, I joined DU (UAE) in the billing department for one year. In the fintech industry, I spent three years at PAYMOB, advancing to the position of Senior Sales Specialist.

I then moved to SIDEUP, where I've been working for a year in the logistics field. Currently, I'm working at Daftra, a software company targeting the Saudi market, focusing on renewing client subscriptions, increasing upselling opportunities, and consistently achieving sales targets. Through this role, I have gained hands-on experience in SaaS sales and developed a solid understanding of the Saudi business landscape.

Sales Bookkeeping Specialist (SaaS - Accounting Software) at Qoyod (2026-02 – Present)

• Assisting clients in managing bookkeeping using Qoyod.
• Supporting accounting workflows and onboarding.
• Providing SaaS sales consultations.
• Building client relationships and upselling.

Account Manager / Sales Executive (Software SAAS - KSA Market) at Daftara (2024-12 – Present)

• Managing subscription renewals for existing clients on the Daftra platform in the Saudi market.
• Successfully upselling and expanding client accounts, contributing to increased company revenue.
• Consistently achieving and exceeding monthly sales targets, including the highest target on the sales floor.
• Building strong, long-term client relationships through professional and efficient service.
• Overcoming market-specific challenges and gaining deep knowledge of the Saudi business environment.
• Acquired solid experience in software sales, client onboarding, and SaaS-based solutions.
• Enhancing customer retention by ensuring seamless renewals and satisfaction with the service.

Senior Sales Executive (Logistics Services) at SIDEUP (2023-12 – 2024-12)

• Assisting startups in delivering their products across Egypt and internationally.
• Acquire new merchants.
• Seeking new clients and expanding the customer base.
• Manage and maintain business relationships.
• Communicate and coordinate in frontier line for merchant's inquiries.
• Coordinate shipping gateway integration.
• Helping clients improve their shipping processes and logistics services.
• Increasing customer success rates.
• Collaborating with various internal departments to ensure that they fulfill all merchants' requests.
• Managing client relationships and providing simple, straightforward sales solutions.
• Supporting startups in reaching a larger audience and customer base.
• Responsible for keeping current merchants satisfied and delivering exceptional merchants' service on a day-to-day basis.

Senior Sales Specialist (fintech industry) at PAYMOB (2021 – 2023)

• Assisting clients in integrating in-store and online payment services.
• Facilitating and streamlining the sales process for clients.
• Identifying new clients and targeting big names.
• Managing the sales process by identifying client needs and offering tailored solutions.
• Exploring new markets to increase sales and close deals with major clients.
• Collaborating with clients to provide enhanced payment solutions.
• Supporting clients in their financial operations.
• Building strong client relationships to generate referrals and potential leads.
• Acquiring new clients through social media platforms and other channels.

Collection Rep. (Telecom) at Du UAE (2020 – 2021)

• Contacting clients for bill payment collection.
• Attempting to reach clients through various communication channels.
• Maximizing monthly collection targets.
• Reaching out to clients' contacts to inform them of penalties for non-payment.
• Coordinating with internal management for bill rescheduling when necessary.
• Communicating with the activation department to restore services after payment.

Senior Account Manager (Corporate Account) at VODAFONE (2017 – 2019)

• Managing corporate client accounts at Vodafone.
• Assisting negotiators and providing solutions when issues arise.
• Responsible for overseeing corporate accounts.
• Selling all services provided by the company.
• Promoting Vodafone lines by creating special offers.
• Selling Vodafone devices such as MiFi, surveillance cameras, Arabyty service, and promotional messaging services.
• Following up with clients for monthly bill payments.
• Compensating for lost corporate lines by selling additional lines to cover the deficit.
• Building relationships with clients by assisting them and resolving their issues.

Customer Care Rep. at VODAFONE (2015 – 2017)

• Handling customer calls and resolving their issues.
• Enhancing my NPS (Net Promoter Score) by aiming for customer satisfaction.
• Undergoing intensive training to be well-prepared for efficient and accurate customer support.

Graduate in Faculty of Commerce Business Administration – Helwan University (2021)