Assistant sales & operation Manager - 3 A tours
(2024-11)
Cultivated strong partnerships with key clients, leading to improved collaboration and a significant enhancement in overall customer satisfaction.
Sales Manager - Maya store - Hurghada, Egypt
(2018-02 - 2024-09)
- Schedule and conduct weekly sales meetings
- Following up with the clients
- Established and cultivated solid business relationships with new or existing customers
- Resolved customer issues quickly to close deals and boost client satisfaction
Sales Manager - Urban House Building Materials Supply Company
(2016-01 - 2017-12)
- Schedule and conduct weekly sales meetings
- Assign floor duty and open hours
- Arrange new listing tours for salespeople
- Approve all contracts and related forms signed by salespeople
- Keep records of sales associates' productivity
- Interview and hire new sales associates
- Develop company-wide marketing and oversee advertising placement and budget
- Resolve disputes among salespeople
Chairman Office Manager - Ceramic Interchange Trading Company
(2012-12 - 2015-11)
- Ceramic interchange trading
- Researched competitors' activities and products to uncover new trends
- Reviewed customer service agreements for terms and conditions pricing and accuracy
- Managed booking for visitors
- Supervised the company in the absence of the Chairman while sending internal and external emails
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Created plans and communicated deadlines to complete projects on time
- Prepared daily and monthly reports
Secretary of the Director of Engineering - Premiere Le Reve Hotels & Spa, Tropicana Group
(2010-11 - 2011-09)
- Prepared daily and monthly reports
- Created manning guide for engineering department, attendance sheets, financial analyses, average cost analyses, and solved other related problems Preventive maintenance programs, filed documentations, prepared tasks
- Used coordination and planning skills to achieve results according to schedule
Reservations Assistant - Bright Sky Sunrise Nile Cruises of Blue Sky
(2010-02 - 2010-05)
- Handled Nile cruises for Thomas Cook Guests & VIP
- Worked using Thomas Cook System
- Prepared tasks for chairman, prepared average costs, filed and prepared presentations
Assistant Sales & Marketing Manager - Egyptian Riviera, Red Sea Dolphin
(2008-08 - 2009-12)
Started as sales and marketing employee in August 2008, later promoted as an assistant director to sales and marketing in January 2009
- Experienced the field of traveling and handling the Nile cruises
- Worked as a team with different traveling agencies, while also maintaining and measuring customers' satisfaction and handled complaints
