Marwan Mohamed

Results-driven Operations Specialist with 3+ years of experience managing remote teams, coordinating multi-department workflows, and delivering seamless client experiences across marketing, education, and hospitality sectors. Proven track record of building internal systems from scratch (Click Up, Zoho CRM), supporting C-level executives, and handling bilingual client accounts with professionalism. Known for keeping operations smooth, deadlines met, and clients satisfied — even across time zones.

Bilingual Customer Service Representative at OYO (2025-09 – Present)

Live salesman - Remote (rotational Shift)

• Handle high-volume inbound calls from international clients, resolving hotel booking issues, cancellations, and refund requests efficiently.
• Coordinate cross-functionally with internal management to ensure swift payment and refund resolution.
• Maintain consistent CSAT by applying an empathetic, solution-first communication approach in every interaction.

Administrative Coordinator & Account Manager at Alsafwa (2025-01 – Present)

• Built and managed the company's entire internal operations system using ClickUp, including task automation that reduced manual follow-ups by 40%.
• Owned the full recruitment cycle: job posting, candidate screening, interviewing, and onboarding across multiple departments.
• Supervised design and video editing teams — assigning tasks, tracking deadlines, and reviewing deliverables before client submission.
• Managed social media publishing calendar and leveraged AI tools to generate creative content that improved audience engagement.

Admin Coordinator at Private 4t (2024-09 – 2025-02)

• Coordinated client and instructor scheduling via ERB system, ensuring optimal matching and zero scheduling conflicts.
• Managed invoicing and payroll for clients and teachers using Zoho People and Zoho Disk.
• Maintained accurate CRM records in Zoho CRM, tracking all client and instructor data.
• Monitored course delivery end-to-end — from assignment to completion and system closure.

Admin Coordinator & CEO Assistant at London in Arabic Marketing Agency (2023-06 – 2024-07)

• Oversaw 6 departments simultaneously (Content, Design, Editorial, social media, Account Management, HR) ensuring clear task ownership and on-time delivery.
• Translated CEO's strategic goals into actionable tasks, delegated across teams via Click Up, and tracked progress to completion.
• Served as the direct link between clients and internal teams — gathering briefs and ensuring deliverables matched expectations.
• Managed full employee lifecycle: resume screening, interviews, onboarding, and offboarding.
• Organize all company files and documentation using Excel and Google Workspace for fast, reliable access.

Project Coordinator (Internship) at Innovegypt (2023-01 – 2023-03)

• Managed participant communications, data collection, and progress reporting for the project manager.

B.Sc. in Accounting – Sohag University (2019 – 2023)