Masar2 Hager

Results-driven Operations Coordinator and Account Management professional with experience in team leadership, client relationship management, and end-to-end account coordination. Successfully managed 500+ clients, maintaining high satisfaction ratings and resolving challenging cases effectively. Strong communicator and flexible leader with experience supporting Saudi and GCC clients, professional branding, content development, and service delivery.

Skilled in CRM, client management, and performance coordination, with a strong focus on delivering measurable results.

Account Manager at MASAR (2026-05 – Present)

• Manage the complete client account lifecycle from initial onboarding and scheduling through daily followup, service coordination, delivery, and final account closure.
• Communicate with clients on a daily basis to understand requirements, provide updates, resolve issues, and maintain strong long-term relationships.
• Coordinate appointments, meetings, deliverables, and internal team tasks to ensure a smooth and organized client experience.
• Act as the primary point of contact between clients and internal teams, ensuring client requirements are clearly communicated and delivered accurately.
• Manage client expectations, handle complaints and challenging situations, and identify appropriate solutions while maintaining service quality.
• Support clients in developing their professional identity, CVs, LinkedIn profiles, and content strategies according to Saudi and GCC market expectations.
• Create and coordinate professional content adapted to the Saudi market and Saudi communication style, including written communication in Saudi dialect when required.

Operations & Client Services Team Leader at MASAR (2025-11 – 2026-05)

• Led HR Operations activities and coordinated a team responsible for delivering professional CV, LinkedIn, branding.
• Managed daily task distribution, workflow coordination, deadlines, and quality control, achieving 100% ontime task delivery.
• Coordinated directly with clients to understand their career goals, requirements, and job-market needs and ensure accurate service delivery.
• Supported clients in aligning their CVs, LinkedIn profiles, professional identity, and content with Saudi and GCC market requirements.
• Maintained strong client relationships through daily communication, follow-up, problem solving, and continuous service improvement.
• Monitored team performance and contributed to improving service quality and client satisfaction.

Client & Operations Coordinator at Private Nursery (2025-07 – 2025-11)

• Managed daily operational activities, coordinated with teachers, and handled parent communication, inquiries, complaints, and operational issues.
• Helped restructure daily workflows for teachers, clarify responsibilities, and improve the overall organization of the educational environment.
• Followed up on student needs, parent feedback, staff performance, and service quality to support continuous improvement.

Training & Sales Intern at BIC Training Company (2025-05 – 2025-06)

• Conducted cold calls and follow-up calls with previous and prospective clients to introduce training services and identify potential opportunities.
• Successfully converted a significant portion of contacted clients into interested leads and potential customers through effective communication and service presentation.
• Coordinated training activities, supported 3+ training courses, monitored attendance, and communicated with 40+ participants.
• Assisted trainers and the operations team in maintaining smooth communication and course coordination.

Summer Intern at CIB Bank (2024-06 – 2024-08)

• Completed training focused on Human-Centric Interpersonal Skills and Customer Service.
• Gained practical exposure to customer communication, professional workplace practices, and operational processes.
• Developed communication and customer-handling skills through practical interactions and training activities.

Bachelor of Commerce in Accounting, English Section – Al-Azhar University (2025)